Manager Service Delivery; Remote

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Date:
Feb 26, 2026

Location:

Any city, MA, US, 99999

Work Mode:
Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

The Manager Service Delivery [Technical Development Manager – Batch (MMIS Medicaid Domain)] o versees daily operations of the development team for the a Medicaid Management Information Systems (MMIS) Contract, with deep expertise in the SDLC—particularly requirements through development. Collaborates closely with System Administration, Architecture, DBA, Release Management, and Project Management to ensure end-to-end delivery. Motivates and rewards employees, including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

More duties as outlined below in "your role in our mission".

• Deep knowledge in MMIS especially 'Managed Care, Member, Eligibility domains.
• Prior Developer hands on background and technical acumen to get on ground and work with team for direct resolution
• Managing Technical Team working on Batch workflow including C language, SQL, Service oriented architecture, XML, Web services, Oracle Service bus, OLTP databases, HP Superdome and Oxi services
• Monitor batch processing and release dependencies, maintaining dashboards and trackers to support transparency and accountability.
• Develops demand forecasts with account teams on small to medium-sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Coordinate delivery timelines and dependencies, proactively managing risks and prioritizing initiatives with senior stakeholders.
• Partner with system administrators, DBAs, and project managers to coordinate releases and resolve delivery bottlenecks.
• Ensure SDLC deliverables, including estimates, designs, unit tests, and walkthrough documents—are completed on time and stored in appropriate repositories.
• Serve as liaison between internal teams and external partners, fostering alignment across business, technical, and operational stakeholders.
• Drive process improvements and standardization across development teams, contributing to operational efficiency and reduced delivery bottlenecks.
• Lead end-to-end delivery of work items, change orders, and defect resolutions across multiple MMIS teams, ensuring alignment with contractual KPIs and SLAs.
• Partners with functional areas orPMO and account leadership to support weekly/monthly contractual reporting and financial outlook activities.

• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Nine (9) or more years of support services, project, or program experience
• Five (5) or more years of leadership or supervisory experience
• Proven experience leading end-to-end delivery of MMIS projects, including coordination of timelines, cross-functional dependencies, and defect resolution
• Experience with Agile within a Medicaid/Medicare environment

• Opportunities to travel through your work (0-10%)
• This is a full-time permanent regular salaried (W-2) employee position.
• Upward career advancement is possible and encouraged.
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24
  
  MBS download and 8 MBS upload. Greater speeds will of course provide…