Senior Support Engineer, SAP BPC

Pay rate: $85/hr

Title: Senior Support Engineer, SAP BPC

Location: Remote USA

Duration: 6 months

Job Summary: Senior Support Engineer, SAP BPC (Business Planning and Consolidation) on Microsoft. This role requires functional experience, integration knowledge, technical insight, expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, resolve technical issues while delivering a consistently high quality customer experience
• Provide remote-based functional support & training for your specialist SAP modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Provide hands‑on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro‑active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge‑sharing methodologies, diagnostic tools, and creative processes, to improve the client experience