Software Customer Service Manager - Midwest Region

Why consider this job opportunity:

• Salary up to $100,000
• Incentive bonus plans to reward exceptional performance
• Comprehensive benefits including medical, dental, and vision coverage
• Generous paid time off and 10 paid holidays each year
• Opportunity for career advancement within a dynamic organization
• Flexible remote work options available

• Manage customer service contracts and ensure adherence to service agreements
• Collaborate with cross-functional teams to enhance customer engagement and satisfaction
• Resolve complex technical issues and manage customer escalations effectively
• Coordinate implementation of technical changes and new software releases
• Build and maintain strong relationships with customers as a trusted technical advisor

• High School diploma, Associate's, or Bachelor's degree in Business, Communications, Finance, IT, Management, or Technology
• Minimum of 5 years of experience in Command Center Software, Mobile Video Deployment, or related fields
• Ability to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely
• Proficiency in Agile project management methodologies

• Experience in Engineering, Sales/Presales, or Managed & Support Services
• Familiarity with software deployment methodologies and quality assurance processes
• Strong problem‑solving skills and ability to communicate technical solutions clearly
• Proven track record of exceeding customer expectations and managing escalations

#Public Safety #Technology #Customer Service #Remote Work #Career Growth

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