Customer Success Manager

Why consider this job opportunity

• Salary up to $166,500
• Opportunity for career advancement and growth within the organization
• Flexible Paid Time Off and remote work options
• Comprehensive benefits to support health, finances, and well-being
• Collaborative and innovative work environment with a focus on continuous learning
• Equity compensation and employee stock purchase plan available

• Build and maintain trusted advisor relationships with assigned customers to drive adoption and satisfaction
• Assist customers with deployment guidance and operational best practices
• Lead workshops to help customers maximize the value of the Git Lab solution
• Measure and monitor customer progress against key performance indicators, sharing insights with stakeholders
• Collaborate with cross-functional teams to streamline issue resolution and align on customer success plans

• Experience in a customer-facing role focused on post-sales adoption and value realization
• Background in customer success, professional services, technical account management, or related functions
• Ability to understand and discuss Git, branching strategies, and version control workflows
• Knowledge of the software development lifecycle and typical development pipelines
• Familiarity with continuous integration, continuous deployment, and Dev Sec Ops  concepts

• Proven ability to build trusted advisor relationships and facilitate workshops
• Openness to learning with transferable skills from adjacent roles or industries
• Experience working in a remote, distributed team environment

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.