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Software Customer Service Manager - Midwest Region
Remote / Online - Candidates ideally in
Springfield, Greene County, Missouri, 65897, USA
Listed on 2026-02-28
Springfield, Greene County, Missouri, 65897, USA
Listing for:
Motorola Solutions
Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, IT Consultant
Job Description & How to Apply Below
Why Consider This Job Opportunity
- Salary up to $100,000
- Incentive bonus plans to reward performance
- Comprehensive medical, dental, and vision benefits
- Generous paid time off packages including 10 paid holidays
- Opportunity for career advancement and growth within the organization
- Flexible work environment with remote work options
- Manage customer service contracts and relationships for Command Center Software
- Collaborate with internal teams to ensure seamless customer engagement and service delivery
- Oversee execution of service agreements and manage escalation processes
- Maintain awareness of complex service matters and report on technical performance
- Build value-added relationships and serve as a trusted technical advisor to customers
- High School diploma, Associate's, or Bachelor's degree in Business, Communications, Finance, IT, Management, or Technology
- Minimum of 5+ years of experience in Command Center Software, Mobile Video Deployment, Engineering, or related fields
- Ability to obtain a background clearance as required by government customers
- Legal authorization to work in the U.S. indefinitely
- Proficiency in Agile project management and familiarity with software deployment methodologies
- Experience in Managed & Support Services
- Strong technical problem-solving skills and the ability to explain solutions to clients
- Proven track record of exceeding customer expectations in service delivery
- Ability to coordinate and support account teams effectively
- Knowledge of quality processes related to software deployment
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