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Software Customer Service Manager - Midwest Region - US Remote
Remote / Online - Candidates ideally in
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listed on 2026-02-28
Cleveland, Cuyahoga County, Ohio, 44101, USA
Listing for:
Motorola Solutions
Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Employer Industry: Public Safety Technology
Why consider this job opportunity- Salary up to $100,000
- Incentive bonus plans available
- Comprehensive medical, dental, and vision benefits
- Generous paid time off packages and 10 paid holidays
- Opportunity for career advancement and growth within a global organization
- Work remotely with a flexible schedule
- Manage day-to-day customer services contracts and relationships for Command Center Software
- Collaborate with various teams including Sales, Product, and Engineering to enhance customer engagement
- Ensure adherence to service agreements and manage escalations effectively
- Report on technical performance and oversee the implementation of technical changes
- Build strong relationships as a trusted technical advisor to customers
- High School diploma, Associate's, or Bachelor's degree in Business, Communications, Finance, IT, Management, or Technology
- Minimum of 5+ years of experience in Command Center Software, Mobile Video Deployment, Engineering, or related fields
- Ability to obtain a background clearance as required by government customers
- Legal authorization to work in the U.S. indefinitely
- Proficiency in Agile project management and familiarity with software deployment methodologies
- Experience in Managed & Support Services
- Strong understanding of customer service and technical support processes
- Demonstrated ability to exceed customer expectations in a technical environment
- Excellent communication and interpersonal skills
- Ability to explain technical problems and solutions effectively
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