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AI-First Architect — Remote
Remote / Online - Candidates ideally in
St Paul, Saint Paul, Ramsey County, Minnesota, 55118, USA
Listed on 2026-02-28
St Paul, Saint Paul, Ramsey County, Minnesota, 55118, USA
Listing for:
Puffy
Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Location: St Paul
A leading mattress brand in the USA seeks a Customer Support Tech Manager to own and innovate the support tech stack. Responsibilities include designing AI workflows to automate inquiries and managing a team of support agents. Candidates should have over five years of experience in customer support, strong expertise in Zendesk, and a deep understanding of AI workflows. This remote role offers a competitive salary, performance bonuses, and a comprehensive benefits package including healthcare and PTO.
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