Technical Business Analyst​/Senior Technical BA

Job Summary

The Enterprise BI & Analytics Team is the central hub of analytics at Webstaurant Store. We transform billions of data points across marketing, supply chain, and customer experience into trusted data and actionable insights. Leveraging a modern data stack and innovative Data Ops practices, the team enables smarter decisions, scalable growth, and new opportunities.
Senior Technical Business Analysts partner with stakeholder teams, analysts, and engineers to bring high‑visibility, high‑impact BI solutions and Data Products to life.

Senior Technical Business Analysts (STBAs) are trusted partners to stakeholder teams and development teams alike. They strike a fine balance between managing development capacity with stakeholder needs, while skillfully setting the right expectations across all parties. STBAs own and manage agile sprints, ranging from delivery scope, backlog grooming, leading stand‑ups, and coordinating solutions with stakeholders, managers, analysts, and engineers. As focus areas for 2026, the Enterprise BI & Analytics Team is deploying new Data Governance and Data Quality programs;

experience in this area is a bonus but not required.

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50 lbs.

• Access to a reliable, secure high‑speed internet connection. Cable or fiber (at least 75 mbps download/10 mbps upload) are preferred; satellite is not supported.
• Access to a home router and modem.
• A dedicated home office space that is noise‑ and distraction‑free, with a strong wireless or wired Ethernet connection (wired preferred).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported.
• The desire and ability to work and communicate with team members via chat, webcam, etc.
• Legal residents of one of the following states: AK, AL, AR, AZ, CT, DE, FL, GA, IA, , IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY. H‑1B Visa Sponsorship not available; W‑2 only.

• Identify, refine, and plan BI and data product solutions.
• Build and manage the product backlog and delivery roadmap.

• Lead agile ceremonies (stand‑ups, grooming, sizing, retros, reviews).
• Coordinate with analysts and developers to manage backlog and sprint work.
• Prioritize competing requests and communicate progress clearly.
• Track sprint outcomes, remove blockers, and, when needed, escalate issues.
• Support long‑term planning and integrate strategic initiatives.
• Provide resource allocation recommendations for each sprint.

• Maintain strong relationships across business units and technical teams.
• Serve as a trusted business partner, providing perspective on the right course of action.
• Partner with BI analysts on requirements gathering and request refinement.
• Communicate developer needs clearly to business stakeholders.
• Facilitate discussions when challenges or conflicts arise.

• Align project needs with BI Manager plans and support continual team development.
• Provide quarterly updates on team performance and effectiveness.
• Uphold internal standards and mentor junior team members.

• Scrum certification or equivalent experience leading scrum ceremonies.
• 5+ years of experience in an Agile environment.
• Bachelor’s degree in a related field, or equivalent combination of education and experience.

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

• Understanding of BI concepts and development lifecycle.
• Experience with agile planning tools (preferably Azure Dev Ops).
• Proficiency with MS Office tools (Outlook, Word, Excel, PowerPoint).
• Ability to…