Implementation & Customer Solutions Specialist

Simple

VMS, a division of Avionte, is seeking a Project Manager to lead customer implementation, enablement, and ongoing solutions support for our cloud-based VMS platform. This role serves as the primary customer-facing representative throughout the entire customer lifecycle—from onboarding through ongoing partnership management. The ideal candidate will combine strong project management capabilities with exceptional customer service skills, and a commitment to delivering outstanding customer experiences.

• Lead end-to-end software implementation projects for new clients and vendors
• Communicate directly with client and vendor representatives at all levels of leadership
• Facilitate and implement all phases of the client/vendor onboarding process
• Create new client and vendor account buildouts within the system
• Provide regular project updates to stakeholders and maintain project documentation

• Conduct remote and onsite training sessions on system functionality and best practices
• Test, create tutorials and documentation on new features and customizations
• Identify opportunities for new training materials, processes, and resources
• Maintain and suggest best practices for client/vendor onboarding and enablement

• Work closely with customers to support ongoing use of the software via phone and email
• Provide technical guidance and troubleshooting assistance
• Identify customer needs and collaborate with internal departments on feature requests and process improvements
• Conduct testing and provide feedback on new software customizations, products, and features to the development team
• Ensure exceptional customer experience throughout the partnership lifecycle
• Strong project management and communication skills
• Excellent analytical and problem-solving abilities
• Self-motivated with ability to work independently in a fast-paced environment
• Proven ability to manage multiple competing priorities and deliver on commitments
• Ability to work effectively with diverse groups of people across all organizational levels

• Staffing/recruiting industry experience
• SaaS technical support experience
• Experience with VMS or workforce management systems

• Local candidates only - this is NOT a remote/telecommute position
• Travel up to 25% for onsite trainings and implementations