Senior Linux Automation Engineer

Job Description

Please Note: This position will include supporting our US Federal customers.

This position requires passing a Service Now background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.
Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Work Location: For this position, we strongly prefer candidates located in the San Diego, CA area. However, we are open to other locations in the Pacific Time zone, including remote work for candidates who do not live near a Service Now Office location.

As a key member of the Systems Administration team within Global Cloud Operations, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. This role has a specific focus on development skills to help deliver tools and resolutions through code. This is an opportunity to be at the core of running a Cloud platform that scales to millions of users!

The Cloud Operations team is responsible for ensuring the availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams. You will be working closely with engineers and developers across the company.

• Contribute to Configuration Management and Infrastructure as Code for Service Now’s global private cloud.
• Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience.
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
• Drive enhancements and bugfixes for large-scale automation projects such as patching, provisioning, and kickstart domains.
• Design and implement procedures to accomplish maintenance where automation and tooling cannot; drive resolution of root causes with internal team members.
• Prepare new Service Now products and services for production readiness with design review, feedback to engineering teams, training, and testing.
• Support the operation of a wide variety of infrastructure services, including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and Rabbit
  
  MQ messaging, database encryption, E-Mail infrastructure, DNS, Puppet, NGINX, Kubernetes, RHOSP, and more.

To be successful in this role, you have:

The ideal candidate will have experience producing infrastructure-centric code for a production environment. This role also requires senior-level skills and background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers. Prior experience in Site Reliability Engineering/Dev Ops and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4+ years of experience with Linux (Red Hat and/or CentOS)
• 4+ years development experience with Python, Java, or similar object-oriented languages.
• Practiced in AI-enpowered coding with tools such as Windsurf.
• Strong understanding of software engineering fundamentals (data structures, algorithms, design patterns).
• Development experience on the Service Now Platform would be a big plus.
• Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable.
• Familiarity with Postre
  
  SQL, MySQL, Maria
  
  DB, or similar technologies; proficiency preferred.
• Senior-level skills and experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks.
• Understanding of ITIL v3 framework and how it applies to incidents, problems and change.
• Excellent communication skills and the ability to work well in a collaborative team environment.

For positions in California (outside of the Bay Area), we offer a base pay of $126,700 - $215,400 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP,…