Designer; Remote

Job Summary

Executes experience design activities on enterprise-level initiatives to drive customer-centric innovation and advance business objectives. Advocates for a human-centered approach to problem solving and solution development, ensuring that customer insights inform decision making and execution. Assists in shaping seamless end-to-end experiences across digital and physical touchpoints to enhance engagement, improve health outcomes, and align with organizational transformation goals. Supports multiple programs and cross-functional teams.

This role is ideal for a Design Generalist who can seamlessly shift between strategic thinking and research, visual communication, and digital product design. They bring deep expertise in one of these domains, supported by foundational skills and practical experience in the other two. This position sits within the Steele Institute for Health Innovation - advancing a digital first future and strengthening the organization’s position as a leader in healthcare innovation.

The Steele Institute is transforming healthcare to better serve our communities through the application of digital capabilities, human-centered design and new care delivery models with a focus on affordability and outcomes to help those most in need. Leveraging a team of teams approach, we practice radical collaboration to scale agile ways of working and deliver highly adopted, high impact experiences.

• Implements end-to-end experience design activities on enterprise initiatives.
• Plans and executes discovery/ user research programs—including qualitative data gathering, data analysis, and synthesis—to uncover unmet needs and generate insights that drive project and product strategy.
• Transforms findings into compelling strategies, product roadmaps, and differentiated service offerings advancing actionable innovation.
• Develops high-impact design artifacts such as journey maps, service blueprints, and personas to guide cross-functional teams in delivering seamless, human-centered experiences.
• Synthesizes complex information into clear, actionable insights and frameworks using information design and narrative techniques.
• Advocates for customer needs through powerful storytelling—leveraging written, visual, and verbal communication to build empathy and alignment across the organization.
• Plans and facilitates stakeholder meetings and workshops to drive ideation, strategic alignment, and collaborative problem-solving.
• Prototypes concepts and support iterative development and testing.
• Effectively manages multiple concurrent initiatives with a high degree of autonomy, proactively seeking feedback and support when needed.
• Delivers high-quality outputs using tools such as Adobe Creative Suite, Mural, Figma and other relevant tools.
• Demonstrates agility in navigating shifting priorities and evolving ways of working to maximize impact across initiatives.
• Contributes to the continuous evolution of the design toolkit, ensuring it remains responsive to the organization’s changing needs and supports scalable, human-centered innovation.

• Education:
  
  Bachelor’s Degree-Related Field of Study (Required);
  Master’s Degree-Related Field of Study (Preferred).
• Experience:
  
  Minimum of 3 years-Related work experience (Required).
• Experience with end-to-end experience design, user research, and cross-functional collaboration.

Work is typically performed in an office environment. On-site presence preference: 1-2 days per week.

Our purpose and values emphasize caring for patients, members, students, Geisinger family and communities, with a focus on kindness, excellence, learning, innovation, and safety. We offer healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partner coverage. We are committed to collaboration, cooperation, and collegiality and value a diverse workforce. We are an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.