IT Analyst

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 02/25/2026

Posting Close Date: 03/11/2026 (Please note the posting will close at 11:59pm MST)

Every West Jet journey has the potential to enrich lives; a career with us is no exception.

West Jet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

This position is eligible for remote work, within Canada, under our mobile workforce program. Please note that work arrangements are subject to change at the discretion of the business.

The Analyst is responsible for being a technical resource within the team the role reports, supporting the various technology systems that are key to delivering value to West Jet.

Being a part of an operational pod, the analyst will administer, implement key improvements, troubleshoot issues, and resolve incidents within the technology stack that supports the business unit. Playing a key role in change, incident, and release management for the product stack, the analyst will maintain the stability and functionality of the systems supported.

The analyst will be involved in scrum methodology and will participate in estimations, planning, and delivery of sprints. Can be asked to provide input on developing requirements and propose solutions that meet business needs.

• Administration of relevant technology within their product or operationally focused team
• Delivery of sprint work items identified as priority within timelines.
• Participate in change, incident, problem Management tasks within product team.
• Should have skills to build automation and be flexible to learn new areas of skills depending on industry demand.
• Should have decent verbal and written communication.
• Ticket management, documentation of steps taken to fix or improve work items.
• Knowledge management input, development of support runbooks and transition to operation process
• Improvement of security posture within technology stack supported.
• Participation in relevant audits if required.
• Requirement to be on call for supporting a Tier 1 / 2 platform or process.

• Bachelor’s degree in Technical Field
• 1+ years in relevant technical area and looking for someone who has prior knowledge on one or more areas.
• API understanding
• Message streaming, Queueing and
• Batch integration
• Nice to have understanding on Java or its derivatives software languages.
• Expected to have fair knowledge on Devops and any of automation coding tools such as Terraform or Bicep or Python or ansible.
• Good to have working experience on Agile frameworks on using Azure ADO or Jira or any similar product.
• Attitude to learn guest regulation such as GDPR, PIPEDA and PCI DSS standards
• Good time management skills, ability to manage multiple items.
• Incident and problem management skills
• Willingness to learn related technology and business process.
• Ability to determine root cause from outcomes.

West Jet provides all West Jetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

About West Jet Group of Companies

West Jet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, West Jet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 West Jetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes West Jet Airlines, Sunwing Vacations Group and West Jet Cargo, the West Jet Group is Canada’s leading low-cost airline and largest vacation provider,…