Support Engineering Manager - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineering Manager - REMOTE. In this role, you will have a pivotal impact on the future of Support Engineering. You will lead a talented team dedicated to solving complex customer issues while building scalable processes. Collaborating with Engineering and Product teams, you will help shape the way technical support is handled, ensuring efficiency and high standards.

This position offers the chance to work in a dynamic environment where quick decision-making and innovative solutions are valued. If you are passionate about mentoring others and driving customer satisfaction through technical excellence, this role is for you.

Accountabilities

Lead and develop a team of Support Engineers focused on technical depth and customer impact.

Foster a culture of ownership and urgency to resolve problems efficiently.

Mentor team members on technical skills including log analysis and systems architecture.

Build scalable processes for diagnosing and resolving technical issues.

Collaborate closely with Engineering and Product to improve processes.

Requirements

Proven experience managing a Technical Support Team in a B2B SaaS environment.

Strong judgment in prioritizing tasks and making quick, effective decisions.

Background in Software Engineering or Technical Support roles.

Ability to operate effectively in fast-evolving, ambiguous situations.

Familiarity with ATS/HRIS platforms is a plus.

Benefits

Emphasis on high-quality work with supportive time allocation.

Competitive compensation package offered.

Unlimited PTO with four weeks recommended annually.

Generous equipment and education budgets to support employee productivity.

Twelve weeks of fully paid family leave in the US.

Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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