Remote Implementation Consultant

Position: (Remote) Implementation Consultant
CIS Implementation Consultant
Systems & Software - Remote

Systems and Software is seeking an Implementation Consultant to join our Professional Services team! The ideal candidate is an enthusiastic, team-oriented individual that is dedicated to providing outstanding customer service, has excellent analytical abilities, and thrives on working in a fast-paced environment.

Utilizing industry best practices, methodologies and process controls the Implementation Consultant will be responsible for working with a project team to deliver en Questa CIS solutions and associated value-added services to both new and existing customers. This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training and support.

The Implementation Consultant is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables. The consultant works closely with project management, customers and internal teams to ensure implementations are completed on time, within scope, and aligned with best practices.

This remote role welcomes candidates anywhere in Canada and the US.  Up to 50% of travel is required. A valid passport/visa is needed for travel.
Salary: 70-90K

What your impact will be

Serve as a customer advocate and facilitate communication with other resources including Project Managers, Data Conversion Specialists, Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists

Perform information collection during the initial discovery process

Carry out analysis and document processes based on customer requirements and best practice recommendations within the scope of the project contract

Configure the software using approved workflow and business rules

Assist the data conversion specialist with data mapping and validation

Customize training materials, prepare and deliver training in both remote and classroom-led sessions

Provide support during customer testing, product implementation and beyond

Identify and mitigate issues and risks that could negatively impact the project

Deliver services with high quality and efficiency

Contribute to improved levels of employee satisfaction and company success by motivating coworkers and helping to develop their knowledge and skills

Job Relationships

Reports to:

Team Lead and Director of Professional Services

Interrelationships:
Develop constructive and collaborative relationships with customers, management, co‑workers and 3rd party vendors. Interact regularly with members of the Research and Development, Professional Services, and Support Services departments.

What we are looking for?

Bachelor's Degree in Business, Accounting, Information Systems, a related field or equivalent work experience

3+ years of CIS and/or Utility Industry experience

Understanding of Meter Reading Head-end Systems

Excellent customer service and oral/written communication skills

Exceptional problem‑solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively

Demonstrated ability to listen and interpret requirements, recommend solutions and drive/participate in business process analysis sessions with customers

Detailed-oriented and conscientious about meeting expectations

Positive, proactive, and action-oriented attitude and approach

Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills

Ability to review error logs & debugging skills

Adept at writing SQL queries

Familiarity with S&S en Questa, JIRA, Confluence, and Clarizen is a plus

What we can offer

3 weeks' vacation and 5 personal days

Excellent fringe benefits including Health, Dental, Vision and Life and Disability insurance

Employee stock ownership and RRSP/401k matching programs

Lifestyle rewards

Location/Travel
This opportunity can be performed remotely or from our office in Winooski, VT.

You must be able to travel 50% within North America without restriction in this role

A valid passport is needed for travel

About Systems & Software
Systems and Software (S&S), a division of Harris Computer Systems, is a software development company…