Customer Value Engineer – BI, Process Automation & AI; m​/f​/d

Customer Value Engineer – BI, Process Automation & AI (m/f/d)

Permanent employee,Full-time
· Office Munich + Mobile Work

We’re looking for an IT-consultant as Customer Value Engineer – BI, Process Automation & AI (m/f/d) to join our Value Engineering team ether with our product, sustainability expert, sales and customer success teams, you will shape a repeatable service offering that creates impact quickly – and keeps growing year over year. You will design and implement dashboards, automations, and AI workflows that maximize platform impact across procurement and ESG teams.

Deliver platform value in close collaboration with customers

• Act as the technical lead or primary point of contact in customer onboarding and optimization projects across different sustainable supply chain solutions, industries and geos
• Translate delivery needs into BI dashboards, automations, and AI supported workflows that accelerate time-to-value
• Use Integrity Next APIs and data outputs to integrate with customer systems ( e.g. ERP, supplier portals, BI stacks)

Build and scale reusable intelligence

• Build and maintain scalable assets: dashboards, connector templates, automation flows, and AI agent s
• Design, p ilot and deploy intelligent features that reduce manual effort and improve delivery consistency across customers
• Work closely with Product and Engineering to test and shape roadmap priorities based on real-world usage

Take responsibility for delivery tooling and measurement

• Define platform KPIs for onboarding, usage, and supplier engagement with CSM and Product teams
• Help measure and improve time-to-value, feature adoption, and integration completeness
• Continuously identify opportunities to collaboratively convert custom delivery work into productized platform features
• Contribute to a learning-oriented environment where tools, patterns, and best practices are shared openly across the team

Connect customer impact to product evolution

• Be the technical voice in post-rollout retrospectives and continuous improvement sessions
• Collaborate cross-functionally to improve delivery frameworks, AI workflows, and platform templates
• Share learnings to influence roadmap, partner design feedback, and integration best practices

Experience & Platform Delivery Focus

• 4+ years in data IT-consulting, engineering, platform integration, or forward-deployed technical roles
• Demonstrated ability to implement BI dashboards, use RESTful APIs, and support real-world system integration
• Strong working knowledge of tools like Power BI, n8n, Microsoft Power Automate, Zapier, L oveable and OpenAI integrations ( y ou don’t need experience with every tool listed; we value the ability to learn and adapt)
• Bonus: experience building and scaling reusable service delivery components in SaaS/ESG environments
• Proven ability to work with OpenAI APIs, LLMs, and prompt engineering concepts
• Experience building and maintaining automation pipelines using n8n or similar platforms
• Exposure to enterprise system landscapes (ERP, procurement, supplier systems) and understanding of basic data structures

Systems Thinking & Pragmatism

• Ability to deliver technical solutions quickly in live customer settings
• Bonus: experience with sustainability or compliance software
• Fluent in English , German is beneficial, comfortable and professional interacting with enterprise clients
• Structured thinker who can partner with consulting, product, and CS teams
• Able to align complex stakeholder needs with efficient technical solutions

A role with real meaning that is both enjoyable and impactful

The opportunity to make a sustainable contribution through your work

Attractive compensation as part of a growing company

30 days of paid vacation

EGYM Wellpass membership to support your work-life balance

Flexible working models to better balance work and personal life

Inspiring office spaces in the heart of Munich

Flexible remote work from home or anywhere within Germany

A professional, welcoming, and highly motivated team

Collaboration at eye level with an open feedback culture

An environment where people support each other and grow together

Short…