EMR Program Delivery Lead

Overview

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We are seeking an EMR Program Delivery Lead to assume end-to-end ownership of a large-scale, enterprise Electronic Medical Record (EMR) program previously led by a global consulting partner. This role is responsible for transitioning delivery accountability in-house, stabilizing and advancing a multi-year EMR implementation, and ensuring measurable outcomes across clinical, operational, and technology domains. The EMR Program Delivery Lead is accountable for program outcomes, not activity execution—operating as the integrator across vendors, internal product and technology teams, clinical leadership, and executive stakeholders.

• Enterprise EMR Program Leadership

• Full accountability for scope, delivery, risk, dependencies, and outcomes across a complex, multi-workstream EMR program spanning clinical, revenue cycle, operations, data migration, training, and change

• Ownership of the integrated program roadmap across implementation waves, stabilization, and optimization

• Transition from Consulting-Led to Internally-Owned Delivery

• Absorb, rationalize, and institutionalize delivery practices, artifacts, and governance models previously managed by external consultants

• Establish sustainable internal operating rhythms that replace consultant dependency without loss of rigor or speed

• Executive & Clinical Stakeholder Leadership

• Serve as the primary point of accountability for executive updates, risk escalations, and delivery tradeoffs

• Partner closely with clinical, operational, and technology leaders to align EMR delivery with care model and business objectives

• Translate complex delivery realities into clear, actionable executive narratives

• Program Governance & Decision Enablement

• Design and run program-level governance, including issue/risk management, dependency tracking, and decision forums

• Proactively surface risks and decisions early, framing options and recommendations—not just status

• Vendor & Partner Orchestration

• Coordinate and hold accountable EMR vendors, system integrators, and third-party partners

• Ensure vendor plans integrate cleanly with internal team capacity, sequencing, and priorities

• Delivery Excellence

• Drive disciplined execution without micromanaging teams

• Establish standards for planning, readiness, go-live, and stabilization appropriate for a national healthcare organization

This role is for individuals who have led large, ambiguous, enterprise healthcare programs, often in consulting or complex delivery environments.

You are likely a strong fit if you have:

• Led multi-year EMR or clinical technology programs at scale (not single-site or departmental implementations)

• Operated as the single point of accountability across multiple work streams and stakeholders

• Experience transitioning programs from consulting-led to internally-owned

• Regularly worked with executive and physician leadership

• Comfort operating in environments where the "right answer" is not fully defined

• 10+ years of experience in enterprise program delivery, healthcare technology implementation, or management consulting

• Demonstrated leadership of large, complex EMR implementations (Athena, Epic, Cerner, etc.)

• Proven ability to manage ambiguity, scale, and competing priorities

• Strong executive communication and decision-framing skills

• Deep understanding of healthcare clinical workflows and operational impacts of EMR change

• Experience working with or within consulting firms, large health systems, or national healthcare organizations

This role sits at the center of one of the organization's most critical transformation efforts. The EMR Program Delivery Lead will directly shape how clinical care is enabled by technology—and how the organization builds durable internal delivery capability for the future.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per…