IT Support Specialist; m​/f​/d Vantage Towers

IT Support Specialist (m/f/d) for Vantage Towers

Aggregate function:
Technology

Business Area:
Vantage Towers Technology

Posting Country:
Germany

Full Time / Part Time:
Full Time

Contract Type:
Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start‑up.

As a young Tower Co, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.

Your contribution:

You are responsible for the diagnosis and resolution of technical problems related to Windows operating systems, Cloud services, and Microsoft Azure

You answer questions regarding Microsoft 365 services, ensuring a smooth user experience and resolving all associated issues

You support users with the setup and troubleshooting of Multi‑Factor Authentication to ensure secure access to company resources

You troubleshoot mobile phone issues, including software updates
, configuration, and connectivity problems

You resolve hardware issues on computer equipment, performing repairs or coordinating warranty services with vendors

You troubleshoot Wi‑Fi and network connectivity issues
, ensuring stable internet access for all users

You manage user identities and access permissions
, and resolve related issues to maintain security protocols.

What makes you stand out:

• Vocational training in the IT field and at least 2 years of professional experience in an IT support function, which includes direct user support and management of daily IT operations
• Relevant certifications such as CompTIA A+, Microsoft Certified:
  Azure Fundamentals, or Cisco Certified Network Associate (CCNA), demonstrating a foundational understanding of IT principles and procedures
• Hands‑on experience with platforms such as Salesforce, Service Now, Affectli, AWS, GCP, and Office
  365 to ensure immediate effectiveness in the role
• Experience in dealing with Agentic AI is desirable
• Practical experience in providing technical support
  , sharing valuable insights, and improving the user experience with various computer devices and tools
• Proven ability to diagnose and troubleshoot complex technical problems and offer rapid and effective solutions
• Fluent German and English skills in both spoken and written form (C1) are a must

What we offer:

• A diverse, multicultural setup based on our values – accountability, respect, teamwork, and trust – and the unique opportunity to shape the organisation
• An attractive salary package
• Maximum flexibility
  :
  With Full‑Flex Office, you can freely decide how you’ll work upon agreement with your manager. You can even work from other EU countries for up to 20 days per year.
• Free home office equipment
  :
  In addition to a laptop and mobile phone, we provide a monitor, keyboard, mouse, headset and desk chair
• Full‑Flex credit:
  discount on private internet costs and mobile products
• A total of 30 days in holidays with the option of 10 additional days against salary waiver
• Support during parental leave to have the best work‑life balance possible
• Extensive learning…