Senior Director - Solutions, Remote

The Senior Director of Payments Solutions is a highly visible and mission-critical role that will lead the technical transformation of Aledade's Practice Payments operations. Reporting to the VP of Enterprise Applications, this role will oversee the technical team and solutions architecture required to scale our payment operations from current levels (24+ payment types) to over $2B in annual Practice Payments within 2-3 years.

This position is essential to Aledade's ability to fulfill our contractual payment obligations to healthcare practice partners and will directly impact our operational success and growth trajectory.

We are looking for a player-coach who is hands-on and is able to scale across strategic topics as well as get into the details and work alongside their team. The Sr. Director must be highly collaborative and effective at working across business functions and organizational boundaries. Success in this role is highly dependent on the ability to be collaborative and effectively influence across the organization.

• Technical Solutions Leadership
• Lead the Payment Solutions technical team (Business Analyst, 2 System Administrators to start, additional team growth is expected) in designing and implementing scalable payment solutions
• Oversee current payment technology stack and drive optimization of existing solutions (Quick Cap, Net Suite, etc.)
• Spearhead the evaluation and implementation of a second payment solution to handle non-claims based payment types
• Ensure payment systems architecture can scale to support $2B+ in annual payment volume
• Drive automation initiatives to eliminate manual processes between market leaders, central business owners, Payments and Finance teams
• Team Building & Leadership
• Manage and develop initial team of 3 direct reports (1 Business Analyst, 2 System Administrators)
• Build strategic hiring plan and organizational structure to scale the Payments team in alignment with business growth
• Define roles, responsibilities, and career progression paths for expanding payment operations team
• Foster a culture of technical excellence, continuous improvement, and operational reliability
• Establish team processes and methodologies to support rapid scaling while maintaining quality
• Process Architecture & Standardization
• Design standardized, scalable workflows for all 24+ payment types currently managed
• Develop technical specifications and requirements for payment processing improvements
• Create systematic approaches to bank reconciliation processes to address current pain points
• Establish playbook (including technical guardrails, approval workflows and org-wide implications) to facilitate standing up new payment types
• Cross-Functional Partnership & Governance
• Partner with Security team to ensure payment solutions meet cybersecurity and data protection standards
• Collaborate with CRG (Compliance, Risk, Governance) team on regulatory requirements and governance frameworks
• Work closely with Growth, Provider Networks, and Finance teams to ensure streamlined handoffs for full end-to-end processes, in compliance with audit and SOX requirements
• Support Growth and Provider Networks teams by defining technical feasibility parameters for new payment options during contract negotiations
• Work with Engineering and Analytics teams to ensure compliance with organizational data architecture standards
• Systems Integration & Management
• Oversee integration between payment solutions and existing enterprise applications
• Ensure seamless data flow between payment systems, financial systems, and reporting platforms
• Standardize the user experience across the various payment systems and processes
• Manage vendor relationships for payment technology solutions
• Drive system performance monitoring and optimization initiatives
• Strategic Planning & Execution
• Develop technical roadmap for payment solutions that aligns with business growth projections
• Create scalability assessments and capacity planning for payment infrastructure
• Establish technical KPIs and metrics for payment system performance and reliability
• Support enterprise-wide Payments Excellence program with technical expertise and solutions

• Bachelor's degree in Engineering, Information Systems, Finance, or related technical field; advanced degree preferred
• 12+ years of experience managing payments technology, financial systems, or enterprise applications
• 3-5 years of experience implementing payment systems, processes, and related technology and support adoption by working with business partners and stakeholders
• 5+ years of management experience leading technical teams, with demonstrated ability to scale organizations
• Extensive hands-on experience with payment processing systems and financial technology platforms
• Proven track record scaling payment operations in high-growth environments
• Strong understanding of payment reconciliation, financial controls, and audit requirements
• Experience with enterprise system integrations and data management
• Demonstrated ability to…