Solution Deployment Manager

Overview

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into the set-up and configuration of the 360

Learning platform.

You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360

Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform

.
In addition, you will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audit

Within 1 month, you

• ill Become a Trello expert through our onboarding proc
• ess Understand our product offering through train
• ing Master our platform and be able to support clients on basic requests through ticket

Within 3 months, you

• will Start to onboard your own new cli
• ents Drive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to sup
• port
  
  Host functional and technical workshops with clients to support them in their platform customization and structu

Within 6 months, you

• will Successfully ensure 360
  
  Learning platform deployment for new cl
• ients
  
  Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment & troubles ho
• oting
  
  Be able to pitch the value of the 360
  
  Learning pla
• tform
  
  Develop repeatable and scalable processes to improve project quality and del

Within 12 months, you

• u will Onboard another Solution Deployment M
• anager
  
  Contribute to our knowledge base to share best practices and lessons l
• earned
  
  Work with our partner ecosystem to strengthen the services proposed to our c

• lls Set Minimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Technical Project Manager, Implementation Project manager or Pre-sales Cons
• ultant)
  Previous deployment experience of SaaS products, ideally HR
• related
  
  Project management
• skills
  
  Understanding and experience working with APIs, SSO configuration & troubles
• hooting
  
  Solution-oriented, client-first mindset in everything
• you do Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stake
• holders
  
  Organized, structured, rational, analytical, able to manage priorities across multiple customer implemen
• tations
  
  Fluent German proficiency, very good English proficiency (le
• vel B2)
• Enthusiasm for our culture: (Use the "Apply for this Job" box below)./Convexi

• Process Phone Screen with our Talent Acquisition
• Manager Discovery Meeting with Solution Deployment Manag
• er Coach Case Study with the Coach and a Solution Deployment
• Manager Clarification Meeting with a future team c
• olleague
  
  Culture Fit Meeting with our Chief HR
• Office

• We Offer Compensation:
  Package includes base salary, a variable component and
• equity 📈Benefits:
  Work From Home perks, 1 month parental leave for the sec
• ond parent
  
  Balance:
  Flexible hours, remote work possible anywhere in Germany, Spain France or
• the UK 🏠Diversity, Equity, and I
• nclusion:
  We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to
• ter 🌎🌏🌍Culture: A framework that will help you make an impact - envision what's it like to join 360
  
  Learning through our onboarding journey:  & Convexity Culture:  ?