IT​/Tech Operator, Systems Engineer

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Operators who work in Crown Castle's Towers Network Operations Center (NOC) provide support in a 24x7x365 days/year call center by monitoring, tracking, or escalating maintenance, lighting, and security issues to contribute to safety and meet FAA/FCC compliance requirements.

• Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC regulations.
• Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
• Open, track, and close NOC tickets with the Regions.
• Answer incoming calls and monitor various e‑mail accounts and act according to NOC procedures and processes.
• Interface with field personnel to verify repairs and testing of lighting alarm systems.
• Be punctual, reliable, & situationally aware.
• Assist in the monitoring and control of after‑hours headquarters building and site security.
• Assist in resolution of NOC daily reports.
• Provide basic troubleshooting and configuration guidance for tower monitoring and lighting systems.
• Notify, dispatch, and elevate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
• Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
• Interface and assist with other NOC's and their technicians during QLI's, third party tower repairs and service outages.

• H.S. Diploma or General Education Degree (GED) Required

• Prior customer service and/or service dispatch experience Required

This role falls into our current hybrid work model, which is 2‑days remote and 3‑days in the office. To optimize collaboration, relationship building, and key stakeholder engagement, starting 07/01/2026 we will move to a 4:1 hybrid model which is in office Monday‑Thursday with the option for remote work on Fridays.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market‑leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New‑child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time‑off for eligible full‑time employees (minimum 18 days per year based on years of service).
• All offices provide free beverages and snacks.

The pay range offered for this position is $20.67 - $28.41 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role‑related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third‑party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. General