Site Reliability Engineer; SRE

About Soft Pro

Soft Pro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), Soft Pro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.

We believe in taking care of our people and fostering a culture of excellence. Here’s what we offer:

• Comprehensive Benefits:
  Medical, dental, vision, disability, and more
• Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
• Generous Paid Time Off: vacation, holidays, and parental leave
• Flexibility:
  Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ

Award‑Winning Culture:
Soft Pro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal—an honor we’ve earned 13 times since 2012
. If these values resonate with you, we’d love to have you on our team!

We are seeking a well‑rounded Site Reliability Engineer (SRE) to join our Cloud Operations Team in Raleigh, NC or as a remote employee. This team supports our solutions using the latest Microsoft technologies and hosting services including Microsoft Azure, encouraging your design input and creativity. The ideal candidate will develop in‑depth knowledge of the platforms that run our solutions and will ensure our SLA’s are met through the engineering solutions the team develops.

• Produce and refine observability metrics associated with our platforms and the user experience.
• Help refine our service level indicator monitoring capabilities to proactively identify and resolve issues.
• Participate in the development and architecture of our operational systems and solutions to include performance, application health, security, and scalability for all cloud‑based environments.
• Develop and maintain our Infrastructure as Code used to build alerting and configure monitoring systems.
• Build and maintain CI/CD automation pipelines to support the services and systems we provide.
• Demonstrate technical curiosity through driving a deep understanding of leveraged services.
• Collaborate with product development and engineering teams in support of future organizational direction.
• Provide incident response; triage production issues in our software products including the underlying cloud infrastructure and service providers.
• Define, implement, and assess system reporting and monitoring needs.
• Participate in team activities (standups, backlog refinements, blameless post‑mortems, product demonstrations/reviews).
• Share your passion for problem solving and continuous improvement with the team.

• Infrastructure as Code:
  Provision cloud infrastructure, services, and resources using Terraform and Ansible.
• Automation:
  Automate tasks and orchestrate infrastructure using Power Shell, Az CLI, Ansible, CI/CD, and other tools.
• Operating Systems:
  Strong understanding of Linux/Unix command line and administration;
  Windows Server OS administration.
• Experience with building, deploying, patching, and managing orchestration platforms (Service Fabric & Kubernetes), VM Scale Sets, and other Azure compute workloads.
• Proven experience with containerization and technologies like Docker and Kubernetes.
• Strong knowledge of distributed computing concepts and microservices.
• Ability to manage work via ticketing system and source control (e.g., Jira, Dev Ops, TFS, Git).
• Familiarity with CI/CD pipeline development and associated tools.
• Application performance monitoring & alerting platforms (e.g., Azure Monitor, Application Insights, AWS Cloud Watch, and commercial off‑the‑shelf solutions).
• Experience architecting and implementing high‑availability/disaster‑recovery solutions for cloud platforms using public IaaS & PaaS.
• Databases:
  Knowledge of structured and document database…