Remote Implementation Consultant

Position: (Remote) Implementation Consultant
Systems and Software is seeking an Implementation Consultant to join our Professional Services team! The ideal candidate is an enthusiastic, team-oriented individual that is dedicated to providing outstanding customer service, has excellent analytical abilities, and thrives on working in a fast-paced environment.

Utilizing industry best practices, methodologies and process controls the Implementation Consultant will be responsible for working with a project team to deliver en Questa CIS solutions and associated value-added services to both new and existing customers.  This includes performing business process requirements analysis and documentation as well as system configuration, testing, implementation, training and support.

The Implementation Consultant is customer-facing and plays a key role in effectively translating customer requirements into solution deliverables. The consultant works closely with project management, customers and internal teams to ensure implementations are completed on time, within scope, and aligned with best practices.
**** This remote role welcomes candidates anywhere in Canada and the US.
**** Up to 50% of travel is required. A valid passport/visa is needed for travel.

** Salary: 70-90K
*** Serve as a customer advocate and facilitate communication with other resources including Project Managers, Data Conversion Specialists, Developers, Quality Assurance, Technical Support Analysts, and other Implementation Specialists
* Perform information collection during the initial discovery process
* Carry out analysis and document processes based on customer requirements and best practice recommendations within the scope of the project contract
* Configure the software using approved workflow and business rules
* Assist the data conversion specialist with data mapping and validation
* Customize training materials, prepare and deliver training in both remote and classroom-led sessions
* Provide support during customer testing, product implementation and beyond
* Identify and mitigate issues and risks that could negatively impact the project
* Deliver services with high quality and efficiency
* Contribute to improved levels of employee satisfaction and company success by motivating coworkers and helping to develop their knowledge and skills
* 3+ years of CIS and/or Utility Industry experience
* Understanding of Meter Reading Head-end Systems
* Excellent customer service and oral/written communication skills
* Exceptional problem-solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively
* Demonstrated ability to listen and interpret requirements, recommend solutions and drive/participate in business process analysis sessions with customers
* Detailed-oriented and conscientious about meeting expectations
* Positive, proactive, and action-oriented attitude and approach
* Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills
* Ability to review error logs & debugging skills
* Adept at writing SQL queries
* Familiarity with S&S en Questa, JIRA, Confluence, and Clarizen is a plus Bachelor's Degree in Business, Accounting, Information Systems, a related field or equivalent work experience
* 3 weeks' vacation and 5 personal days
* Excellent fringe benefits including Health, Dental, Vision and Life and Disability insurance
* Employee stock ownership and RRSP/401k matching programs
* Lifestyle rewards
** Location/Travel*
* * You must be able to travel 50% within North America without restriction in this role
* A valid passport is needed for travel

Systems and Software (S&S), a division of Harris Computer Systems, is a software development company headquartered in Winooski, VT, that was established in 1973. S&S’s single focus is on delivering horizontally and vertically scalable customer service solutions to the utility industry. Our reputation is one of market-leading software, exceptional solution delivery, and a customer-focused organization.

For a utility, a Customer Information System (CIS) is more than just a collection of records, it’s a lifeline between the utility and its most important asset, its customers. From turn-on to move-out, no other system will have the impact on the customer experience that the CIS does, so ensuring that this solution offers the breadth of scope and responsiveness that modern consumers require is a critical priority.

Through our flagship product, en Questa, S&S meets this need for our electric, water, sewer and gas customers by combining an intuitive design with powerful technology. The en Questa solution not only presents a modern, innovative face for the utility to the end customers, but also enables the utilities to take advantage of the solution’s open architecture when developing future programs and initiatives.

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**** About Harris:
**** is a leading provider of mission critical software to the public sector in North America. As a wholly owned…