Journeyman Application Developer

Overview

GovCIO is currently hiring for an Application Developer Journeyman to provide technical support, application enhancement analysis, and Service Now platform troubleshooting in support of the U.S. Coast Guard enterprise environment. This is a full‑time remote position delivering user-focused application support and Agile-driven development assistance.

The Application Developer Journeyman will support Service Now-based application operations, incident analysis, request fulfillment, and enhancement documentation. This role works closely with users, analysts, and technical teams to improve platform functionality, support stable operations, and ensure high-quality service delivery.

Primary responsibilities include:

• Respond to reported application incidents, performing investigation, troubleshooting, and providing effective customer-facing resolutions.

• Identify root causes of reported issues and document defects within the Service Now ITSM environment to support long-term corrective action.

• Escalate complex or recurring application issues to Tier 2 development or engineering teams as required.

• Serve as the initial point of contact for application-related support requests; log, track, and update all tickets within Service Now.

• Fulfill user requests such as access provisioning, permission changes, and application usage guidance within Service Now.

• Communicate with users to guide them through system workflows and provide follow-up communication to ensure full resolution and customer satisfaction.

• Analyze customer needs to elaborate, refine, and document enhancement requests within Service Now as Enhancement Records.

• Participate in Agile user story grooming sessions to help convert enhancement requests into documented requirements suitable for development.

• When qualified, implement approved configuration changes or minor updates to the Service Now platform in coordination with senior development staff.

High School with 6-9 years (or commensurate experience)

• Hands‑on experience supporting user interactions, incident response, and service request handling within the Service Now platform.

• Demonstrated ability to work collaboratively with stakeholders, technical teams, and cross‑functional groups.

• Excellent verbal and written communication skills for user support and documentation.

• Clearance Required:
  
  Ability to obtain and maintain a Public Trust Security Clearance (secret preferred)

• Experience supporting the U.S. Coast Guard or similar federal agency environments.

• Familiarity with ITIL‑aligned best practices, including Incident, Problem, Change, Asset, and Service Level Management.

• Service Now Administrator Certification.

• ITIL Foundation Certification.

• Service Now Developer Certifications.

• Experience working with Service Now administration, workflows, service catalog, and CMDB

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo  be presented during each interview

• During the Hiring Process

• Enhanced Biometrics  screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working…