Quality Assurance Developer, Application Development

Role: Quality Assurance Developer, Application Development
Department: Digital Development Team
FLSA Status: Exempt
Employment: Full-Time
Wage Range: $85,000-$100,000 a year
Reports to: Sr. Program Manager
Location: Zumiez Home Office - Lynnwood, WA (in-office)
Effective Date: 03/01/26

Since 1978, Zumiez has been a beacon for the action sports lifestyle, offering an array of apparel, equipment, and accessories that resonate with the adventurous spirits of our customers, allowing them to individuate. Our dedication to our customer fuels innovation and growth, marking our retail presence as distinctive and dynamic.

At Zumiez, we believe that proactive quality assurance is central to creating incredible customer experiences. We are seeking a passionate and detail-driven QA Developer to help architect a more resilient, reliable, and customer‑centric technology ecosystem. As a QA Developer, you won't simply react to issues – you will anticipate them. You'll actively build continuous regression and monitoring strategies, proactively test critical paths, and ensure a seamless cross‑platform experience.

You will collaborate closely with developers, product managers, and business stakeholders to safeguard our technical excellence and customer satisfaction.

• Build, maintain, and evolve a library of automated and manual test cases for customer-facing mobile and web applications.
• Perform integration and system testing across Zumiez digital platforms.
• Design and execute continuous regression testing and monitoring strategies across systems to ensure stability throughout ongoing releases.
• Work collaboratively with project and product managers to build testing strategies for cross‑functional projects.
• Evaluate how failures in one system affect the entire customer journey; prioritize fixes based on customer and business impact.
• Lead initiatives to improve the QA process, including best practices for proactive defect identification and cross‑platform consistency.
• Be an advocate for quality, raising issues and pushing back on problematic code or designs in a collaborative manner.
• Ad‑hoc support and incident resolution as needed, including being on‑call during peak selling periods to maximize business uptime.

• 5+ years of experience in QA development, automation, and proactive system monitoring.
• Proficient with automation tools such as Selenium, Playwright, Browser Stack, or similar frameworks.
• Hands‑on experience with Graph
  
  QL and RESTful APIs.
• Familiarity with web and mobile application architecture.
• Strong understanding of cross‑platform testing (desktop, mobile web, mobile app).
• Demonstrated success implementing continuous integration and continuous deployment (CI/CD) quality gates.
• Proven experience in proactively monitoring systems (using tools like New Relic) and suggesting preemptive improvements.
• Ability to think critically about end‑to‑end customer journeys and identify risks outside of traditional test case boundaries.
• Familiar with and capable of implementing industry standard QA methodologies and test case management.

• Collaborative: Able to work effectively with others while holding firm on quality standards.
• Change Agent: Comfortable forcing positive change by challenging assumptions and identifying areas for improvement.
• Strong Communicator: Skilled at articulating complex problems clearly to technical and non‑technical audiences.
• Detail‑Oriented: Meticulous in identifying subtle issues that could degrade customer experience.
• Proactive Mindset: Focuses on finding and fixing issues before they impact the customer, not just reacting to tickets.

• A competitive compensation package:
  • Health, Vision and Dental Insurance (following an initial wait period)
  • Basic life insurance and supplemental voluntary life insurance
  • Disability insurance
  • Paid Parental Leave
  • Paid Sick Leave (following an initial wait period)
  • Paid Vacation (following an initial wait period)
  • Employee Assistance Program
  • Healthcare Flexible Spending Account (FSA)
  • Dependent Care Flexible Spending Account (FSA)
  • Zumiez merchandise discount
  • 401(k) plan after meeting eligibility requirements
  • Empl…