Remote Field Technician - Southern Georgia Job Valdosta Georgia USA,IT/Tech

Job Description - Remote Field Technician - Southern Georgia (2602656)

Remote Field Technician - Southern Georgia - 2602656

Description

JOB PURPOSE:

Provide excellent customer service to partners when working with users on site at remote locations and through phone support.

Strong troubleshooting and analytical skills required to resolve complex issues.

Develop and maintain accurate site documentation for sites that are in your assigned region.

Excellent communication skills with other team members, providing technical assistance when necessary.

Use of management tools for but not limited to Windows Servers and Services as well as Citrix management tools in order to solve problems and handle requests. Located in Southern Georgia area.

KEY RESPONSIBILITIES:

Independence on assigned tasks showing the technical and organizational proficiency to carry out task

Maintain proper documentation for assigned sites

Making contributions to the team for everyone’s use to better serve our customers

Operate as a level of escalation between the traditional telephone helpdesk and the Engineers

Ability to pick up and learn new tasks and tools

Ability to listen and explain solutions to non-technical users in a concise manner

Work with corporate partner to make sure all work is complete when dispatched to any remote facility

Customer satisfaction with focus on first call resolution when working with users over the phone.“Can-do” attitude.

Customer satisfaction when working with partners in person and on site (in-service)

Ability to manage a heavy case load and respond to customer’s request in a timely fashion

Perform on-site and remote analysis, diagnosis, and resolution of end-users problems

Follow set procedures for logging, reporting, and tracking of issues through ticket management system

KNOWLEDGE, SKILLS, ABILITIES:

Understanding of foundational concepts and systems relevant to the role:
Remote support tools:
Team Viewer, Any Desk, RDP, Zoom
Cybersecurity principles: authentication, encryption, malware prevention
IT service management frameworks: ITIL, incident and change management
Troubleshooting and diagnostics for hardware/software issues
Remote desktop support and screen sharing assistance
Software installation, configuration, and patching
Technical documentation and knowledge base creation
Time management and prioritization in a remote setting
Clear and empathetic communication with non-technical users
Collaboration across distributed teams using tools like Slack or Microsoft Teams
Ability to work independently with minimal supervision
Ability to adapt quickly to new technologies and environments
Ability to remain calm and focused under pressure
Ability to explain complex technical concepts in simple terms
Ability to multitask and manage multiple support tickets simultaneously
Ability to maintain confidentiality and handle sensitive data responsibly
Ability to identify recurring issues and propose long-term solutions
Ability to contribute to a positive team culture remotely
Ability to search and filter MSExcel reports.

Qualifications MINIMUM

EDUCATION REQUIRED:

High School Diploma and or College degree in Information Technology

MINIMUM EXPERIENCE

REQUIRED:

Two to five years experience supporting end user devices, PC’s, tablet PC, Thin Client devices, printers, faxes in a Windows and Citrix environment.

MINIMUM LICENSURE/CERTIFICATION

REQUIRED:

A+ Certification, MCDST

ADDITIONAL QUALIFICATIONS:

(Preferred qualifications)

MSExcel

Family Makes Us Stronger.

Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

We are eager to connect with you!
Apply Now to get started at Pruitt Health!

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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