Delivery Project Manager

🚀DELIVERY PROJECT MANAGER

Own the delivery of innovative products and smarter operations, ensuring every project lands flawlessly. Be the force that turns ideas into seamless live services.

Hours: 35 hours per week

Shift pattern: Monday - Friday 09:00-17:00

Salary: £45-60,000 per annum dependant on experience

Location: Hybrid to Norwich (with occasional travel to other sites in line with business needs)

Start Date: March/April 2026

👨‍💼 This role is a UK based role and any hybrid/remote work must also be within the UK.

🛰️ For this role, you need 5mpbs upload and 15mpbs download internet speed.

• 161 hours holiday per annum, plus bank holidays.
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products.
• Pension Scheme, up to 4% Company matched.
• Free on-site parking.

We’re searching for a seasoned Delivery Project Manager who brings strong technical understanding, exceptional leadership, and a passion for structured, high‑quality delivery. You’ll thrive in a fast‑paced environment, guiding cross‑functional teams and driving continuous improvement across products, services, and operational processes.

• 5+ years’ experience managing projects across hardware, firmware, software, and operational process improvement.
• Proven success delivering complex projects, including planning, prioritisation, and resource management.
• Experience producing resource‑levelled development plans.
• Strong background in structured lifecycle delivery (Service Design, documentation, configuration management, Service Acceptance).
• Proficiency with project tools such as Jira and Microsoft Project.
• Bonus:
  Experience in Telecare or Telecoms environments, or with dispatch processes.

• Formal project management qualification (e.g. PRINCE2, Agile PM, or equivalent).
• Desirable:
  Bachelor’s degree in a technical or related field.
• Desirable:
  Lean Six Sigma certification.

• Solid understanding of Agile and Waterfall methodologies and how to integrate them across mixed delivery models.
• Strong leadership skills with the ability to motivate and guide cross‑functional teams.
• Excellent communication and stakeholder‑engagement skills.
• Strong analytical and problem‑solving abilities with a focus on practical, innovative solutions.
• Strong working knowledge of structured development life cycles, including specification, testing, documentation, and service readiness.
• Knowledge of Lean and Continuous Improvement methodologies.

• Confident communicator with strong presentation skills and the ability to influence stakeholders.
• Analytical mindset and data‑driven approach to decision‑making.
• Highly organised with strong attention to detail.
• Able to manage multiple projects, deadlines, and priorities simultaneously.
• Resilient under pressure, flexible, and comfortable navigating complex or changing environments.

As a Delivery Project Manager, you’ll lead the end‑to‑end delivery of complex operational and technical projects—bringing new products and services into live operation while driving impactful process improvements. You’ll work closely with internal teams and external partners to ensure every project is delivered with quality, structure, and efficiency.

• Develop and maintain detailed project roadmaps, timelines, and resource plans.
• Communicate effectively with senior leaders, internal teams, and suppliers.
• Track progress, manage risks, and keep stakeholders aligned.
• Prepare regular reports, maintain RAID logs, and support governance boards.

• Collaborate with operations, development, testing, supply chain, finance, legal and more.
• Manage supplier relationships to ensure smooth integration with internal work.
• Facilitate cross‑functional teamwork across engineering, operations, and external partners.

• Oversee delivery and…