Technical Support Specialist; FTC- Imaris

At Oxford Instruments Andor we are devoted to accelerating the greatest scientific advancements of our age. It matters to us that the products we develop make a real difference to our customers and contribute significantly to their research. We want to deliver differentiated, accessible solutions to the widest possible scientific research and industrial communities. We are a market leading organisation with a diverse and inclusive environment.

Imaris is one of our main software solutions for our customers and is the world’s leading interactive microscopy image analysis software. We have a team of experts in the key software technologies for 2D and 3D microscopy image rendering, visualization, and analysis.

We are hiring for a Technical Support Specialist who will provide technical and application support for users of Bitplane’s Imaris 3D/4D advanced image analysis software. This role will also support third party deconvolution /alignment packages, database setup and management. This is an ideal position for a biological scientist or an engineer who has a deep interest in imaging and microscopy.

A desired candidate for this position will have a strong background in advanced microscopy (confocal, spinning disk etc.) and image analysis. Additionally, it is necessary to have strong computer skills and well‑founded biological knowledge (ideally with a master’s or a Ph.D. degree in cell biology, neuroscience, or a relevant field). Strong English speaking and written ability is required. The ability to explain complex concepts in a concise manner is also necessary for this position.

Passion for scientific innovation is a must.

• Bachelor’s degree in biological science, computer science or biomedical engineering
• 3 years’ experience in an Application or Technical Support Role
• Experience in supporting technical and high‑value software or products
• Business level English written and oral communication skills
• Fluent in Microsoft tools, including Word, Excel, Powerpoint, Outlook
• Technical knowledge of MAC & PC hardware, graphics cards, peripherals and networks

This is an 18 month fixed term contract position based working from home in Germany, France, UK or Northern Ireland‑preferably close to Wiesbaden, Paris or Belfast.

Informal enquiries may be directed to Louise Dooley, Senior Talent Acquisition Specialist.

Please note on this occasion we are unable to provide sponsorship for visa applicants for this particular post, as such applicants must hold the right to work in the relevant country.

Our company values of being Inclusive, Innovative, Trusted and Purposeful are at the core of everything we do for our customers and our teams. At Oxford Instruments Andor, our employees are fundamental to our business success and we are delighted to provide a competitive and comprehensive benefits programme with a range of options to suit your lifestyle.

Oxford Instruments Andor is the global leader in the pioneering and manufacturing of high‑performance light measuring solutions, bringing together the latest developments in sensors, electronics, optics and software. Our ground‑breaking low light imaging cameras, spectroscopy solutions and microscopy systems are being used to develop cures for cancer, explore deeper into space and examine clean energy sources. We are among the world’s most innovative companies in the Photonics industry, measuring light down to a single photon and capturing events occurring within 1 billionth of a second.

We are part of the Imaging & Analysis Division within the wider Oxford Instruments Group. The I&A Division also includes Materials Analysis Group which is comprised of Nano Analysis, Asylum Research, Plasma Technology, WITec, X‑Ray Technology, Femto Tools and Magnetic Resonance. At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level.

Oxford Instruments Andor is committed to equality of opportunity and welcomes applications from all. However, our employment monitoring data tells us…