Senior Network and Computer Systems Administrator

Overview

Overview
The Work

The Senior Network and Computer Systems Administrator will perform administrative, reporting, design, and maintenance tasks on various platforms. This role requires knowledge of various Server Operating Systems, WAN/LAN Network concepts and devices, and Monitoring Software packages from a variety of vendors including Microsoft, Broadcom, Dynatrace, and Nexthink. This role will be able to provide individual and group training on the tool set and will be able to write technical and policy documentation as needed.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

• Maintain Server Operating Systems running on physical and VM platforms.
• Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems.
• A solid understanding of monitoring Server Operating Systems (Windows Server, RHEL).
• A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc…).
• A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls).
• Ability to communicate complex technical subjects to non-technical customers.
• Follow agreed processes and procedures for providing solutions to customer requests or issues.
• Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards.
• Deliver customer communication to the appropriate level of understanding to ensure a successful outcome.
• Document policies, procedures and issues in ticketing system as well as in internal knowledge base.
• Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients.
• Ability to work independently as well as part of a team as required.
• Demonstrate strong client relationship skills.
• Willingness to work on a rotating On Call Schedule.
• Other duties as assigned.

• BA/BS Degree and 5 years or more of experience.
• Master’s and three (3) years or more experience.
• PhD and 0 years related experience.
• Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).
• Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.
• Interim Secret Clearance required prior to start.
• Experience using Remedy or a similar ticketing system.
• Demonstrated professional experience with Windows Server 2012;
  Windows Server 2016.
• Demonstrated experience with VMware.
• Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
• Comprehension of NTFS file share permissions.
• Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
• Basic networking experience (TCP/IP, routing, SSH, OpenVPN).
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

• Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
• Exceptional verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately.
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

• Knowledge of Power Shell scripting a plus.
• Cisco Telephony / Router Solutions.
• Prior USACE/ACE-IT experience.
• Experience supporting Office 365.
• Experience working in a DOD environment.

• Medical, Dental and Vision Insurance;
  Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to:

Program Manager

• Professional remote office environment.
• Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or…