IT Support Technician

Job description:

Title - IT Support Technician

Reference: INET/IST/Feb 2026

Location:

Hounslow (Remote working)

Salary: £35,000.00 - £40,000.00 Per annum

Job Open Date: 26th Feb 2026

Close date: 25th Mar 2026

We are seeking an experienced Technical Support / IT Helpdesk Executive
to join our team. In this role, you will be responsible for monitoring and maintaining the company’s computer systems and networks, providing first-line technical support to employees and customers.

You will be the first point of contact for IT-related issues such as password resets, system errors, viruses, email problems, and hardware faults.

• Provide first-line technical support to employees and customers
• Diagnose and resolve hardware, software, and network issues
• Log, track, and maintain records of support queries
• Analyse call logs to identify common issues and recurring problems
• Update and maintain self-help guides and documentation
• Work closely with field engineers for on-site support when required
• Test, troubleshoot, and repair faulty equipment
• Ensure timely resolution of IT issues to minimise downtime

• Previous experience in IT Helpdesk or Technical Support role (essential)
• Strong knowledge of computer systems, networks, and troubleshooting
• Experience with Windows OS, Microsoft Office, email systems
• Basic understanding of networking concepts (LAN, WAN, routers)
• Good problem-solving and analytical skills
• Strong communication and customer service skills
• Ability to work independently and as part of a team

Job Type: Full-time

• On-site parking
• UK visa sponsorship
• Work from home

Work Location:

Hybrid remote in Hounslow TW4 6JQ