Software Customer Service Manager - Midwest Region

Employer Industry: Public Safety Technology

• Salary up to $100,000
• Incentive bonus plans available
• Comprehensive benefits including medical, dental, and vision
• Generous paid time off and 10 paid holidays
• Opportunity for career advancement and growth within the organization
• Flexible remote work option available

• Manage day-to-day customer service contracts and relationships for Command Center Software
• Collaborate with cross-functional teams to ensure effective service delivery and customer satisfaction
• Accountable for execution of service agreements and escalation management
• Coordinate technical changes, including cloud releases and customer requests
• Build and maintain trusted relationships with customers as a technical advisor

• High School diploma, Associate's, or Bachelor's degree in Business, Communications, Finance, IT, Management, or Technology
• Minimum of 5+ years in Command Center Software and/or Mobile Video Deployment, Engineering, Sales/Presales, or Managed & Support Services experience
• Ability to obtain a background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely
• Proficiency in Agile project management

• Experience in software deployment methodologies and quality processes
• Strong problem-solving skills and the ability to explain technical issues to clients
• Familiarity with customer engagement and relationship management strategies

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