Japanese Keigo Bilingual Customer Support Specialist

Role Details

Location: Remote, United States

Type of Support: Phone, Email

Contract Duration: Full-Time, Permanent

Training

Schedule:

Open to shifting schedules (subject to business requirements)

Work Schedule: Open to shifting schedules (subject to business requirements)

Expected

Start Date:

Immediately

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

As a Japanese Keigo Bilingual Customer Support Specialist
, you will support both learners and course creators using a global online learning platform. You will manage customer inquiries, technical concerns, and platform-related requests through tickets and phone support delivered in professional, honorific Japanese.

Our partner is a U.S.

-based education technology company transforming how people learn by connecting millions of learners with expert-led online courses across professional, technical, and personal development topics. Through innovative technology and accessible learning experiences, the platform empowers individuals and organizations worldwide to build new skills anytime, anywhere.

You will serve as a key point of contact for users in the Japanese market, ensuring smooth learning experiences while also reviewing uploaded course content to maintain platform quality standards and customer satisfaction.

• Provide professional and empathetic support via email, phone, and internal tools
• Assist learners with account access, course navigation, purchases, and technical concerns
• Support instructors with course uploads, platform tools, and publishing requirements
• Review course submissions to ensure alignment with platform quality and policy standards
• Troubleshoot platform or technical issues and provide solutions or workarounds
• Stay updated on product features, policies, and platform enhancements
• Collaborate with internal teams to elevate bugs and improve user experience
• Participate in short-term operational or quality improvement projects

• 1+ year experience supporting Japanese customers
• Near-native written English proficiency
• Strong command of Honorific Japanese (Keigo)
• Excellent customer empathy and communication skills
• Strong attention to detail and analytical thinking
• Ability to interpret user intent and resolve ambiguous issues
• Comfort handling challenging conversations professionally
• Strong technical literacy across web platforms, mobile apps, and digital tools
• Ability to work independently in a remote environment
• Flexibility with schedules and shifting work hours
• Experience with CRM platforms (Zendesk) and bug-tracking tools (JIRA) is a plus

• Remote working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value…