NOC Project Manager - Remote

Remote Locations:
Indiana, Missouri, Washington, New Mexico, Texas, Louisiana, North Carolina

Join the Future of Connectivity with Metronet!

Are you ready to launch your career with one of the nation’s fastest-growing fiber‑optic powerhouses? Welcome to Metronet, where we don’t just build networks; we build communities.

As a Network Operations Center (NOC) Project Manager
, you will be responsible for planning and delivering complex, cross‑functional initiatives across our Internet Service Provider (ISP) network environment. The ideal candidate would have hands‑on familiarity with NOC operations, IP/MPLS and transport networks, OSS/NMS/EMS platforms, and ITIL‑based service management, paired with strong project management discipline.

• Own the full project lifecycle for network operations initiatives—from scoping and planning aspects with relevant stakeholders and experts, coordinating with cross‑functional teams and driving implementation, to follow ups and closeout.
• Lead requirements workshops; produce detailed minutes, action registers, and stakeholder communications.
• Build and track integrated project schedules and resource plans using tools such as Jira.
• Manage scope, risks, dependencies, and change control; escalate impediments and drive timely decision‑making.
• Provide clear, concise status updates and executive‑ready reporting on milestones, and outcomes.
• Coordinate cross‑functional execution (Engineering, NOC, Field Ops, IT, Security, Supply Chain, Vendors) for Network Operations initiatives to drive efficiency and growth in business processes and systems.
• Facilitate change enablement, CAB reviews, and Root Cause Analysis incident reviews and reporting.
• Incident Root Cause Analysis - Track and drive NOC and interdepartmental related Action Items
• Improve service KPIs (availability, incident volume, MTTR, change success rate) through continuous improvement efforts.
• As needed, partner with Net Ops/Dev Ops to help deliver NMS/EMS/OSS integrations alongside the Technical PM (e.g., alarm/perf telemetry, topology, inventory, ticketing, and paging).
• Coordinate dashboards and executive views (e.g., Grafana/Power BI) for service health and KPIs; standardize data sources and definitions.
• Identify automation opportunities (e.g., provisioning, detection, remediation) and deliver recommendations where appropriate.
• Contribute to business cases, budgeting/forecasting, and cost tracking as requested or needed.
• Help coordinate disaster recovery planning, drills, and documentation; ensure sparing strategies and RMA workflows are in place.
• Manage post DR events and testing reviews; coordinate communications, meeting agendas, and action items follow ups. Ensuring all findings, updates and changes are documented appropriately.
• Other job‑related duties as requested.

• High school diploma or GED required.
• Bachelor’s degree in a related field (IT, Telecommunications, Engineering) preferred.
• 1+ years of project management experience preferably in telecommunications, ISP, or network operations environments.
• High level understanding of IP networking (BGP/OSPF/MPLS/QoS) and transport (DWDM/Ethernet).
• Experience working with Network Operations and NOC processes.
• Proficiency with project tools (e.g., MS Project/Smartsheet, Jira/Confluence) and standard PM artifacts.
• Willingness to work as a team and independently.
• Travel to Evansville, IN twice a year.
• Must be legally authorized to work in the U.S.

• May require after‑hours and occasional weekend work.
• Professional certifications such as PMP/PRINCE2 and ITIL Foundation preferred.
• Scripting/automation experience (Python, Ansible, Terraform) and familiarity with OSS/NMS/EMS integrations a plus.
• Clear written and verbal communication; ability to tailor for executives and technical teams.
• Leadership and facilitation across cross‑functional teams; ability to influence without authority.
• Analytical, structured problem solving; bias for action and continuous improvement.
• Ability to manage multiple complex projects simultaneously in a fast‑paced environment.

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