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SAP CRM Functional Consultant
Remote / Online - Candidates ideally in
Sacramento, Sacramento County, California, 95828, USA
Listed on 2026-02-28
Sacramento, Sacramento County, California, 95828, USA
Listing for:
Estrada Consulting, Inc
Remote/Work from Home
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Technical Support, CRM System, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, CRM System, HelpDesk/Support
Job Description & How to Apply Below
Overview
SAP CRM Functional Consultant ()
Location:
Remote
Duration: 12 months
Role: SAP CRM Functional Consultant (Utilities Customer Service) - AMS
Role DescriptionOwn CRM functional ticket resolution supporting utility customer service processes; focus on production incidents and integration touchpoints with ECC/IS-U.
Key Responsibilities- Resolve CRM functional incidents and service requests; perform analysis, configuration support, and coordinate cross-team fixes.
- Troubleshoot and help resolve ECC-CRM replication errors and contract replication issues, working with integration/Basis as needed.
- Support operational monitoring and reporting related to CRM support (ticket status/metrics).
- 5+ years of SAP CRM functional experience, including production support.
- Experience with incident triage and ticket execution; comfortable with L1/L2/L3 concepts.
- Able to communicate with business users to gather missing details and drive resolution.
- Utility-sector CRM experience (call center/customer service, service orders, contracts).
- Familiarity with ECC-CRM replication troubleshooting concepts (BDoc/ECRMREPL).
- Service Now and Jira experience.
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