Service Desk Support Tech

The Service Desk Support Tech will provide knowledge and support to ensure that hardware, network, and software systems are implemented and supported effectively throughout J.W. Didado Electric.

We are looking for a dependable and proactive individual to provide hands-on technical support across multiple office locations and job sites. This role involves troubleshooting hardware and software issues, assisting with system/office setups, and supporting end users both remotely and in person. The ideal candidate will be comfortable traveling and working independently in varied environments.

• Provide first-level technical support for desktops, laptops, iPhones, iPads, jetpacks, printers, and other IT equipment.
• Troubleshoot and resolve issues related to operating systems, software applications, and network connectivity.
• Set up and configure new hardware and software for employees.
• Maintain and update IT documentation, including support procedures.
• Some travel to remote offices and job sites to provide onsite support, perform installations, and resolve technical issues.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Ensure timely response to support tickets and maintain high levels of customer satisfaction.
• Respond to after-hours support requests as needed.
• Exercise a high level of confidentiality in handling staff and PII.

The above statements are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all job duties that may be performed by such a person.

• Bachelor’s Degree with 2+ years of applicable technical work experience, or High School graduate with a minimum of 3+ years applicable technical work experience.

• Strong knowledge of Windows OS, M365, and basic networking.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Valid driver’s license and willingness to travel occasionally (25%).

• Experience with Active Directory, M365, and Teamviewer.
• Familiarity with ticketing systems such as Jira and Service Now.
• Basic understanding of IT security practices and protocols.

Lifting may involve periodic moving/lifting of heavy items exceeding 50 lbs. Extraneous situations may rise for which additional physical demands may be required