Help Desk Support

Overview

Job Title: Help Desk Support I
Location: Golden, CO
Duration: 5 Month+ Assignment

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Respond to telephone calls, email and personnel requests for technical support.
• Document, track and monitor problems to ensure timely resolution.
• Open a ticket for support and provide that support once trained.
• Create new network user accounts per procedure; disable network accounts per procedure.
• Update Microsoft Exchange information per procedure based on information supplied.
• Work tickets assigned in the queue and assist with assigning tickets to others in the team.
• Be very customer service oriented; enjoy helping users solve issues over the phone (primarily) and in person when assigned.
• Adept at asking questions to better support the user with process and procedures.
• Must be a team player.
• Temporary position only.
• Must live local and be able to work from home on Fridays.
• Must be able to interview in person.
• Must be able to take CJIS certification training/exam.

• May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Primary job functions do not typically require exercising independent judgment.

Location:

Golden, CO. Duration: 5 Month+ Assignment. Temporary position only. Must be able to interview in person.