Senior Customer Service Administrator - IntelliScript; Remote

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Milliman, Inc. is recognized as a top firm that provides data, products, and professional services to the insurance industry. IntelliScript is a practice within Milliman that provides health and life insurers with real-time data and underwriting decision support tools via software-as-a-service (SaaS). IntelliScript offers an innovative suite of products which interpret and deliver electronic medical data (such as prescription histories, diagnoses, treatment data, etc.)

to help our clients make effective underwriting and pricing decisions. Our company offers a unique entrepreneurial culture that also promotes work / life balance. IntelliScript has enjoyed consistent growth and is the leader in the markets we serve.

The key area of responsibility in the role of Customer Service Administrator is interaction with customers, i.e., insurance applicants, to handle formal disputes of incorrect information:

• Respond to applicants' questions via phone and email in a timely manner
• Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
• Correct erroneous reports
• Coordinate with insurance clients to ensure updated information is received
• Track all related case information in Salesforce

Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

• High school diploma or GED required
• Intermediate proficiency in Microsoft Word, Excel, and Outlook
• Minimum of 5 years of customer service experience, preferably in a phone-based environment
• At least 5 years of administrative experience

• Adapts quickly to established processes and consistently meets project deadlines.
• Effectively analyzes issues and presents clear, actionable resolutions.
• Demonstrates a proactive, solution-oriented attitude; no task is too big or too small.
• Committed to resolving customer concerns and ensuring complete satisfaction.
• Possesses exceptional communication skills-professional and articulate across all mediums (phone, email, video conferencing, etc.) with clients and colleagues.
• Thrives in both entrepreneurial and collaborative environments.
• Balances strict adherence to detailed processes with the ability to identify trends and solve business challenges.
• Maintains a strong attention to detail.
• Eager to learn and continually seeks opportunities to enhance knowledge and skills.
• Self-motivated to assess needs, research solutions, and find common ground with diverse perspectives.
• Pursues ongoing professional development and education.
• Excels at prioritizing and managing multiple tasks and projects simultaneously.
• Demonstrates strong multi-tasking and organizational abilities.

• Bachelor's degree
• Experience using Salesforce to locate and record information
• Familiarity with the insurance industry
• Proficiency in Spanish, including speaking and translation skills

The expected Final date to receive applications for this job is March 31, 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events.

The overall salary range for this role is $49,900 - $88,895.

For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Newark, San Jose, San Francisco, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $57,385 - $88,895.
• All other locations the salary range is $49,900 - $77,300.

A combination of factors will be considered, including, but not limited to, education, relevant work…