Business Process and Automation Consultant; Remote

The Team

In our fast-paced and disruptive business world, one thing is more important than ever: a maximum focus on customer needs, combined with easy-to-use technology and streamlined processes to support the customer’s brand and product experience.

Are you passionate about dissecting complex business processes and making them better? Do you see opportunities for automation everywhere and want to bring those ideas to life with technologies like Robotic Process Automation (RPA)? Welcome to MHP – join us to develop and implement groundbreaking strategies and process solutions for our clients! We are seeking a motivated consultant to join our Customer Experience team, focusing on business analysis and process automation for well-known automotive and manufacturing companies.

We will enable you to grow in a challenging but supportive environment.

• Lead requirements engineering activities by eliciting, analyzing, and documenting business, functional, and technical requirements from client stakeholders.
• Analyze and document client business processes ("As-Is") and collaborate with stakeholders to design optimized and automated future-state ("To-Be") processes.
• Identify and qualify opportunities for Robotic Process Automation (RPA) and other automation technologies to improve efficiency, accuracy, and customer experience.
• Support the development and implementation of automation solutions, working alongside technical teams to ensure business requirements are met.
• Support in creating presentations, project plans, and documentation within various Customer Experience projects.
• Assist in developing innovative concepts and implementing sophisticated solutions that blend process optimization with technology.
• Assist in market research and business development activities within the Customer Experience and process automation domain.
• Join a highly motivated, young, and growing team, contributing your expertise in business analysis to drive continuous improvement and innovation.

• A recent or in-progress Bachelor’s or Master’s Degree in Business Administration, Economics, Engineering, Information Systems, or an equivalent field.

• Strong analytical and problem-solving skills, with a foundational understanding of requirements engineering and business analysis.
• Proactivity and the ability to work independently, combined with strong organizational and time-management skills.
• A conceptual understanding of Robotic Process Automation (RPA).
• Proficiency in MS Office, especially Excel and PowerPoint.

• Previous internship or 1-2 years of work experience in management or IT consulting or a business analyst role.
• Hands‑on experience with RPA platforms such as UiPath, Automation Anywhere, or Blue Prism.
• English language required;
  German language skills are a plus.

Percentage of required travel: up to 100%

• This job operates in an office environment and uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• Must be able to lift 15 pounds at times.
• Must be able to talk, hear, walk, sit, stand, climb stairs on occasion, and work at a desk for prolonged periods.
• Must be able to effectively work and complete tasks in an open, noisy environment.
• Must be able to sit for prolonged periods while traveling in a car or airplane.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1‑B visa, F‑1 visa (OPT), or any other non‑immigrant status).

MHP Americas, Inc. is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at MHP will be based on merit, qualifications and abilities. MHP does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history,…