Engineer - Degree Optional V

Our client, a leading organization in the healthcare technology sector, is seeking an Engineer - Degree Optional V to join their team. As an Engineer - Degree Optional V, you will be part of the Technical Support Department supporting healthcare professionals, patients, and technical teams. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title: Engineer - Degree Optional V

Location: Plano, TX

Pay Range: 41/hr - 45/hr

What's the Job?

• Provide remote technical support for neuromodulation products, assisting healthcare professionals, field representatives, and patients with device troubleshooting and diagnostics.
• Review system connectivity, interpret technical instructions, and guide users through product use and troubleshooting procedures.
• Operate effectively within a regulated medical device environment, ensuring compliance with industry standards and protocols.
• Document technical issues, resolutions, and support interactions accurately and thoroughly.
• Support system connectivity, firmware/software interactions, and data security requirements related to medical devices.

What's Needed?

• Strong technical aptitude with experience in troubleshooting, diagnostic support, or device handling in healthcare or technical environments.
• Excellent communication skills, with experience assisting users in high-volume or fast-paced settings.
• Hands‑on experience with medical devices, clinical equipment, or related healthcare technology is preferred.
• Ability to interpret technical instructions, product guides, diagrams, and clinical protocols.
• Familiarity with networking basics, data security, and system connectivity in medical device ecosystems is a plus.

What's in it for me?

• Opportunity to work in a dynamic healthcare environment dedicated to improving patient outcomes.
• Engage in meaningful work supporting innovative medical technology solutions.
• Develop your technical skills and gain experience in medical device support and troubleshooting.
• Be part of a collaborative and inclusive team committed to excellence.
• Contribute to a company recognized for its diversity and ethical standards.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!