Organizational Change Manager; OCM​/Project Manager

Capio Group is looking for an experienced Organizational Change Manager (OCM)/Project Manager! Full-time employee - Remote Salary: $135,000 - $145,000

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance.

Capio Group is looking for an experienced Organizational Change Manager (OCM)/Project Manager to work as a part of the team to enhance the client's existing systems into a single solution by integrating a centralized database system. This integrated solution will eliminate duplicate and redundant data systems which would improve the tracking, regulation of licensing, compliance, and laboratory activities. The centralized system would streamline services for consumers, support more robust reporting, such as real-time tracking of applicant, licensee and compliance performance measures, trend analysis to inform policy development, and data-driven adjustments to business processes that increase efficiency and accountability.

A centralized system would strengthen the client oversight by increasing operational efficiency, supporting evidence-based decision‑making, improving customer service, and accelerating regulatory responsiveness. The Organizational Change Manager (OCM)/Project Manager will be responsible for tasks including but not limited to:

• Perform Process Assessment:
  Conduct AS‑Is and To‑Be analysis for the process impacted by the implementation of the project, including business and technology support structures.
• Develop OCM Plan and Change Strategy:
  Create and document OCM plan or strategy for the project, define change resistance mitigation strategies, and develop an OCM roadmap and methodology.
• Support Change Readiness:
  Assess project readiness for implementation, develop the client's readiness plan and roadmap, and facilitate readiness communication and feedback loops.
• Support Prosci ADKAR Adoption for the project:
  Conduct ADKAR assessment, develop remediation plans and assessments, and create ADKAR progress tracking roadmap.
• Develop the OCM Governance Structure:
  Define OCM sponsorship and leadership roles, create stakeholder management and communication frameworks, develop and implement Key Performance Indicators (KPIs) for OCM effectiveness.
• Update Project’s Communication Management Plan and Strategy:
  Define communication channels and audience segmentation and implement multi‑channel communication strategies.
• Create stakeholder OCM communication strategies and update in the Project’s Communication Management Plan.
• Build Change Agent Capacity:
  Identify and train the client’s change agents needed for the scope of the project and define roles and responsibilities on change adoption.
• Project Persona Research and Assessment:
  Analyze persona‑based needs and training requirements for the project teams and the end user community.
• Continuous Improvement and Reinforcement:
  Develop a continuous improvement roadmap and establish reinforcement strategies for sustaining change.