IT Request Support Analyst

Overview

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking an IT Request Support Analyst to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US).

The Request Support specialist assists in request Fulfillment within Business Relationship Management under the Service Delivery Line of Business, by providing direct support for customer requests related to hardware, software, and assistance to ensure efficient service delivery and stakeholder satisfaction. Using strong coordination and multitasking skills, along with proficiency in tracking and managing service requests, this role handles day-to-day processing to meet deadlines and maintain high service standards.

Attention to detail guarantees accurate documentation and fulfillment, while familiarity with ITSM tools and workflows enables seamless integration with automated processes and self-service portals. By working closely with teams and stakeholders, the Request support specialists contributes to enhanced documentation, regular feedback, and performance requirements like updating the Service Catalog and simplifying data consumption for better mission awareness.

• Process and track customer requests for hardware, software, and IT assistance.
• Ensure timely and accurate fulfillment of requests in compliance with service standards.
• Utilize Service Now to manage workflows and maintain accurate records.
• Collaborate with IT teams and stakeholders to resolve issues and improve request handling.
• Maintain documentation and provide updates to support mission awareness and continuous improvement.
• Assist in updating the Service Catalog and simplifying data for stakeholder reporting.
• Strong coordination and multitasking skills
• Proficiency in tracking and managing service requests
• Attention to detail and ability to meet deadlines
• Familiarity with ITSM tools Service Now and workflows

• Minimum 5 years' experience with the role/responsibilities listed above
• Ability to obtain a Public Trust clearance

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $47,520 - $99,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective…