IT Product Manager; Hybrid

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance.

All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

The IT Product Manager is responsible for leading the design, development, maintenance, and enhancement of business applications for the area. In addition, the manager will be responsible for maintaining and fostering relations with key business partners.

The incumbent works directly or through subordinates with customers, colleagues, and other key stakeholders to identify clients' information requirements and seeks out opportunities to construct new or modify existing applications that will enable business partners to achieve critical business strategies. Another key aspect of the role is educating the workforce on the strategic use of technology. The incumbent will also be responsible for devising strategic plans to reduce the overall application portfolio, minimize complexities within the domain, reduce operational cost, improve application resiliency, and improve service delivery.

The position requires a high level of planning and organization, work management knowledge, the ability to effectively delegate work, ability to establish development standards and work practices, and solid judgement/problem solving skills. The main challenge of the product management process is achieving the optimum integration level of business systems with data integration with communications technology and evolving technology. Other key challenges will be stabilizing newly implemented applications and shifting the operations support model from a waterfall-based approach to agile for certain key applications.

• Oversee and support the execution of work order lifecycle projects.
• Ensure timely and efficient delivery of project milestones.

• Manage relationships with external vendors.
• Negotiate contracts and ensure compliance with service level agreements (SLAs).

• Prepare and present detailed reports to executive leadership.
• Provide insights and recommendations based on data analysis.

• Support the integration of WOLC initiatives across all IT systems, departments, and stakeholders.
• Facilitate collaboration and communication among different IT towers.

• Track and manage cross-program dependencies and risks.
• Develop mitigation strategies and contingency plans.

• Coordinate the integration of IT environments across the enterprise.
• Develop and implement strategies to ensure seamless integration and operation.

• Support the prioritization of IT resources for WOLC initiatives.
• Ensure optimal allocation and utilization of resources.

• Drive overall delivery excellence within IT projects and initiatives.
• Implement best practices and continuous improvement methodologies.

• Lead staff members through service delivery transformation.
• Work closely with new incumbent supplier to ensure contractual obligations and SLAs are being met.
• Derive metrics to demonstrate and measure delivery improvement and fiscal…