Production Build Specialist Job Cleveland Ohio USA,IT/Tech

Production Build Specialist

Department: Production

Location: Remote (U.S.)

Employment Type:
Full-time (40 hours/week)

About Drips

Drips helps organizations connect with their customers through large-scale, automated text and phone campaigns. Our proprietary platform lets clients design conversations, schedule outreach, and route responses so the right messages reach the right people at the right time.

The Production Build Specialist role sits at the center of how those campaigns are configured and supported.

Role Overview

As a Production Build Specialist, you configure customer campaigns in our proprietary software and keep them running smoothly.

You will:

Set up and update projects in our internal tools (Drips’ platform), so campaigns send the right messages, at the right time, to the right audience.
Work through a queue of support requests (cases) from internal teams and occasionally clients, making changes, fixing issues, and answering “how do we do this in Drips?” questions.
Act as a technical problem-solver: when a request is vague, you help translate business objectives (e.g., “we need to follow up on missed calls”) into concrete configuration choices in the software.
Use and grow your technical skills by working with JSON configuration files and Python scripts as part of how campaigns are built and maintained.

If you enjoy detailed, technical work, but also like understanding the “why” behind what you’re building, this role is a strong fit.

What You’ll Do

Configure Campaigns in Drips’ Platform

Build and update campaign workflows in our internal tools:
Set up outreach schedules (when messages or calls go out).
Configure branching logic and actions based on how people respond.
Attach and map audio files for outbound calls.

Work with JSON-based configuration files to define campaign behavior (for example, mapping inputs and outputs, configuring rules, or connecting to other systems).

Use or review basic Python scripts or similar tooling when needed to support configuration, data preparation, or bulk updates (you do not need to be a software engineer, but you should be comfortable learning light scripting).

Own a Queue of Build & Support Requests

Manage a steady flow of cases (requests) in our ticketing system from internal partners like Client Success and Operations.
For each case, understand what the requester is trying to accomplish (e.g., new campaign, change to messaging, routing adjustment) and decide what needs to be changed in the platform.
Make updates, test them, and clearly document what you did so others can follow the history of the campaign.

Provide Strategic Configuration Recommendations

When a request is under specified (for example, “we just want more people to answer calls”), ask the right questions and suggest how best to use the platform to achieve that goal.
Recommend practical options for:
How many messages to send and on what schedule.
How to route calls and responses (e.g., when to transfer to a call center, when to stop outreach).
How to structure the campaign so it’s maintainable and easy to adjust later.

Balance client goals, technical constraints, and operational reality when recommending a path forward.

Support Quality and Troubleshooting

Run basic tests after you configure or change a campaign to make sure it behaves as expected (for example, checking that messages send in the right order, or that an audio file plays correctly).
Investigate issues reported by internal teams (e.g., “this flow isn’t behaving as expected”) by checking configurations.
Work with peers in QA and other teams when a problem requires deeper investigation.

Examples of Day-to-Day Tasks

On a typical day, you might:

Take a new request from Client Success to launch a follow‑up campaign and:
- Review the requirements,
- Propose settings and routing approach,
- Configure the campaign in our tools using a mix of UI and JSON,
- Upload and map audio files, and
- Test the flow end-to-end.
Handle a support case where a campaign needs a quick routing change (e.g., changing which phone number is used or where a “press 1” call should go).
Use a JSON configuration file to fine‑tune how a project interacts with an external system (for example, what data…


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