Senior Software Engineer: Site Reliability; SRE

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Our Enterprise Information Technology (EIT) Systems Engineering and Operations Team is expanding, and we are seeking a highly skilled and experienced Senior Site Reliability Engineer to join us. You will be responsible for supporting infrastructure growth into public and private cloud spaces. This role involves building strong relationships with various business units and IT departments and collaborating with other infrastructure teams to develop standards for a hybrid cloud datacenter model.

As an engineering role, it will elevate Systems Engineering and Operations to the next level of support by utilizing Site Reliability Engineering (SRE) principles to manage current and new workloads within our data centers and public cloud, GCP. Additionally, this position will play a crucial role in redesigning and redeploying services from our on‑prem data centers into GCP white adhering to SRE Principles.

The salary range for this position is $89,850 – $141,550 based on experience and candidate location. It will be set by the hiring manager.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

This position may be worked remotely within the United States, with the exception of California. All positions, regardless of location, may require an onsite interview or in‑person onboarding requirement to verify your identity.

• Service Reliability and Performance: Drive the reliability and performance of both public cloud (production, testing, and development) and internal server infrastructure environments.
• SRE Practice Implementation: Design and implement robust Site Reliability Engineering practices, including defining and monitoring Service Level Objectives (SLOs) and Service Level Indicators (SLIs), focusing on proactive system health and error budgets.
• Automation and Toil Reduction: Ruthlessly eliminate manual, repetitive work (toil) through automation. Develop and maintain automation scripts and tooling to streamline operations across the hybrid datacenter model (on‑premises and public cloud).
• Implement "Everything as Code": Treat the cloud and on‑prem operational environment as a software project by using Infrastructure as Code (IaC) with tools like Terraform, Ansible, Git Hub for provisioning and configuration.
• Configuration and State Management: Design and maintain rigorous configuration management processes to guarantee the consistency and desired state of the hybrid datacenter infrastructure, leveraging tools like Ansible.
• Observability and Alerting: Establish and manage comprehensive monitoring and alerting systems to provide deep visibility into the health and performance of services. Build systems that are self‑healing and advocate for themselves.
• Post‑Mortems and Root Cause Analysis (RCA): Lead blameless post‑mortems and RCAs for critical incidents, focusing on system‑level improvements to prevent recurrence and enhance overall reliability.
• Security and Compliance Automation: Develop and implement strategies for efficient patch and vulnerability management across all environments. Automate security remediation efforts to ensure timely vulnerability mitigation and compliance (e.g., CIS, NIST, PCI).
• Cloud Evolution and Migration: Support the company's strategic growth into public cloud services (GCP, Azure) and play a key role in the migration and redesign of services from on‑premises data…