Maritime Support & Operations Specialist

Responsibilities

• Deliver exceptional customer support to shipping companies, vessel operators, and maritime clients across the Americas.
• Create and manage accounts for new vessels, including administration, registration, and compliance with international maritime regulations.
• Serve as the primary point of contact between customers and internal departments to ensure smooth coordination of maritime services.
• Assist the sales team in handling inquiries and providing accurate quotations for digital charts, publications, and other Chart World maritime solutions.
• Coordinate and manage installation requests for electronic navigational charts (ENCs), publications, and maritime software, including pre-installation checklists and all associated administration.
• Provide direct support to crews and shipping company personnel via phone and email, whether vessels are at sea or in port.
• Troubleshoot technical issues with digital charts, e-navigation software, and vessel systems efficiently and effectively.
• Log, track, and resolve customer cases within established KPIs using Salesforce CRM.
• Support clients with electronic chart loading, updates, and verification of chart subscriptions and PAYS (Pay-As-You-Sail) positions.
• Assist customers with chart sales, renewals, and tailored digital navigation solutions.
• Manage software registration, activation, and licensing for onboard systems.
• Update and maintain the FAQ/Knowledge Base to ensure accurate and up-to-date guidance for maritime clients.
• Collaborate with sales, technical support, and product development teams to ensure a seamless and professional customer experience.
• Participate actively in 24/7 support shifts, providing round-the-clock assistance to vessels and shipping operators.

• 36 months

• English

• $37.00

• Extended Medical Insurance (Prescription drugs, Vision care, Paramedical services)
• Dental Insurance
• Disability Insurance
• Employer Pension Plan (Optional)

• 1112 West Pender Street, #906, Vancouver, BC, V6E 2S1, Canada & Remote Work / Hybrid

• Juliana Araujo Sa
• Phone:
• Email:

• Education:
  
  Bachelor of Science in Maritime Transportation Management Engineering or related field
• Experience:
  
  Minimum of 5 years of experience in maritime services spanning vessel operations, navigation, customer support and terminal operations.