Business Analyst, Customer Success Analytics & AI

Employer Industry: Legal and Information Services

• Salary up to $129,000 CAD
• Opportunity for career advancement and growth within the organization
• Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package including flexible vacation, mental health days, and resources for wellbeing
• Globally recognized culture that values inclusion, belonging, and work-life balance
• Chance to make a positive impact in community through paid volunteer days and social impact initiatives

• Partner with Customer Success leaders to understand goals and translate requests into clear analytics requirements
• Own and manage the Customer Success analytics/insights roadmap, ensuring timely delivery of high-quality outputs
• Produce recurring and ad hoc insights, delivering actionable recommendations based on data analysis
• Help define and execute Customer Success AI strategy, identifying and prioritizing AI use cases
• Guide teammates on data best practices and support responsible AI practices in partnership with IT/Security

• 4–8+ years of experience in Business Analysis, Customer Success Operations, or similar roles
• 1–2+ years of experience using AI-driven analytics platforms or machine learning tools
• Strong skills in requirements gathering and stakeholder management
• Proven ability to translate data into executive-ready narratives and actionable plans
• Analytical fluency in KPI design, segmentation analysis, and data quality awareness

• Experience supporting Customer Success motions such as renewals and onboarding
• Familiarity with SQL/Snowflake or Power BI/Tableau for reporting
• Knowledge of implementing AI-enabled workflows with measurement and governance

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