ServiceNow Implementation Specialist

Overview

Location:

Remote | Canada
Type:
Full-time | Permanent
Team:
Service Now

About Ateko
Ateko, powered by Bell Canada, delivers IT solutions across five platforms:
Service Now, Salesforce, AWS, Microsoft Azure, and Google. Beyond implementation, our personalized service and ongoing support help connect teams, simplify processes, and remove obstacles. The result: our services are in demand and our teams are growing. If you're energized by this momentum, we're hiring!

We count on you to innovate—not just maintain. This role helps maximize value for our clients in digital services and organizational transformation. You’ll work on Service Now implementations with some of the world’s leading brands. Your success will be measured by the quality of deliverables, client satisfaction, and your ability to solve complex problems.

We recruit top talent and give them space to thrive. You’ll collaborate with architects, business analysts, and delivery managers under the leadership of the Service Now Development Director. No egos—just smart people solving complex problems together, alongside QA and change management teams whose mission is to deliver reliable and scalable solutions.

Your day-to-day will include:

• Participating in grooming sessions to clarify client requirements
• Documenting technical solutions in user stories
• Estimating implementation effort and contributing to sprint planning
• Configuring and customizing Service Now applications using best practices
• Performing unit tests and peer reviews to ensure quality
• Collaborating with QA to resolve issues and validate functionality
• Deploying updates and managing Service Now environments throughout the lifecycle
• Leading client workshops to define business processes and implementation strategies
• Advising on governance, data integrity, and CMDB best practices
• Coordinating integrations with third-party systems and ensuring security compliance
• Mentoring junior team members and reviewing complex configurations
• You must be comfortable in environments that are not always well-defined and be able to adapt to rapidly changing contexts.

The following experiences will help you succeed in this role. However, if you meet only some criteria—especially in Service Now implementation—we’d still love to consider your application. We prioritize potential above all.

• Minimum 5 years of IT experience, including 3+ years with Service Now implementation projects
• Experience with JavaScript, Angular, SOAP/REST, XML/HTML/CSS
• Knowledge of Service Now platform capabilities and Agile/Scrum practices
• Strong problem-solving and teamwork skills
• Proficiency in written and spoken French

• Service Now certifications (CSA, CAD, CIS, MC)
• ITIL certification
• Experience with Angular JS, Bootstrap, CSS
• Knowledge of SDLC and ITIL practices

• Remote work:
  Your choice—work from home or one of our offices
• Vacation: 4 weeks + 5 floating days
• Insurance:
  Starting day 1, with 3 plan options (Ateko covers 50% of premiums)
• Telemedicine:
  Access to Dialogue for virtual care and mental health support
• Group RRSP:
  Ateko contributes up to 2% of your annual salary
• Professional development:
  Access to recognized certification programs

• Apply! You’ll receive a response regardless of the decision
• If selected, a recruiter will invite you to a Teams meeting
• Evaluation interviews are conducted with the team (1 to 3 meetings)
• Then we move to the offer!

We are committed to fostering an inclusive, equitable, and accessible workplace. Accommodations are available upon request for candidates participating in all aspects of the selection process. For a confidential request, contact your recruiter or write to: a