Billing Associate

Ready to embark on the quest of joining Hack The Box?

At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity!

As a Billing Associate at Hack The Box, your core mission is to ensure a seamless, accurate, and transparent billing experience for our global community of players. You will act as the bridge between our customers and internal teams, resolving billing-related inquiries with speed, empathy, and precision, so our users can stay focused on hacking, learning, and leveling up.

What success looks like? Billing issues are resolved quickly, accurately & processes are continuously improved through your feedback and insights.

• Fully Remote / Hybrid (2 days in the office, 3 days remote, plus one month of work from anywhere) - If only in Greece:
  When hiring in Greece, we’re open to candidates from all locations. Those based within 55 km of our Athens office will follow a hybrid work model. For candidates located beyond that radius, a fully remote arrangement is available.

Billing Associate will be part of the wider Customer Support team, working closely with colleagues across the globe. They will be working closely with Marketing, Community, Customer Support etc. They will be able to capitalise on their communication and organisational skills.

• Jira, Intercom, Recurly, Stripe

• 4.8 stars reviews on Trustpilot
• Ryan’s journey into Technical Operations Management

• Receive and handle billing-related issues and queries from customers, primarily in a B2C environment
• Investigate and resolve billing incidents by reviewing and analyzing data across multiple internal systems
• Coordinate with internal teams by sharing incident details and requesting necessary actions
• Track billing issues and incidents, following up as needed until full resolution is achieved
• Respond to customer queries in a timely and professional manner
• Manage customer complaints with a polite, empathetic, and customer-focused approach

• Previous experience in customer support, billing, or customer service within an international environment
• Strong written English skills, with the ability to clearly explain billing-related information
• Strong problem-solving skills with an analytical and methodical approach to resolving billing inquiries and discrepancies
• High attention to detail and accuracy
• Excellent communication skills, with a professional and customer-focused tone
• Empathy and a customer-centric mindset when addressing billing questions or concerns
• Strong team spirit and ability to collaborate effectively with finance, support, and operations teams

You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community 'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy. You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows. Most importantly, you’ll have a blast at HTB because fun is an essential ingredient in our recipe for success.

Just wait until you see our global meet-ups!

• Private health care
• Paid paternity leave
• 25 annual leave days
• Free lunch & snacks at the office
• 120€ Ticket Restaurant by Edenred
• Dedicated budget for training and professional development, participation in conferences
• Full access to the Hack The Box lab offerings; so you can learn how to hack
• State-of-the-art equipment (mac, iPhone, and mobile plan)
• Flexible WFH (Hybrid Model) - Fully Remote is also an option if you're not an Attica resident
• Annual childcare allowance to support daycare expenses for parents
• Access to on-site gym and a…