Lead UX Researcher

WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance.

Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

The Knot Worldwide is seeking an experienced and impassioned Lead UX Researcher to help fuel an exciting era of growth for our portfolio of brands by leveling up our research practice and keeping users at the center of our strategy.

As a seasoned researcher, your methodologies will ensure that we understand our users and can connect the opportunities we discover via research to our business strategy. You know how to translate stakeholder goals into effective research questions. You proactively engage with teams to highlight insights and research trends that may be applicable across areas.

You’ll work closely with exceptional product managers and designers to help create desirable solutions to real user needs. You’ll report to the Director of User Research. User Research at The Knot Worldwide endeavors to solve important problems, develop excellent people, and operate as great partners with the rest of the company.

• Strategic Research Leadership: Define and own the long-term research roadmap for our B2B Vendor ecosystem, identifying key opportunities to enhance the partner experience and inform product strategy.
• End-to-End Execution: Lead complex foundational and generative research to uncover the workflows and business motivations of our professional vendor community.
• Cross-Functional Influence: Partner closely with Product, Design, and Engineering leadership to integrate user evidence into early-stage roadmap planning and high-level decision-making.
• Insight Synthesis: Transform complex data into compelling, actionable narratives that align stakeholder efforts with core business objectives.
• Mentorship & Advocacy: Serve as an advocate for the vendor voice while coaching and mentoring other researchers to ensure a high bar for quality and rigor across the team.

• A Bachelor’s, Master’s, or PhD in Social Science, Neural Science, Human Factors, Cognitive Psychology, or other fields emphasizing human behavior; will also consider other related fields.
• 6+ years of experience designing and executing qualitative and quantitative research plans across methods in the consumer product space.
• Strength with both quantitative and qualitative methods
• Experience conducting UX research in B2B contexts
• Experience answering meaningful and impactful product questions using research and advanced measurement techniques.
• Experience managing projects involving cross-functional teams.
• Detail-oriented and self-motivated to work independently on a variety of tasks.
• Excellent interpersonal, communication, and collaboration skills with a knack for storytelling.

This role is (Use the "Apply for this Job" box below). you’re based in NYC, we follow a hybrid schedule, balancing in-office collaboration of days a week and work-from-home flexibility. If you’re in Austin, this position is remote for now, with the potential to shift to a hybrid model as our local team grows.

• Commit to our customers
  :
  You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
• Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
• Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care,…