Applications Support Analyst – 3rd Line

Overview

We’re Hiring:
Security Officer!

Pay: £65,000 (negotiable DOE)

Full-time, Permanent, 37.5hrs Mon-Fri

From day one, you’ll gain access to outstanding Learning and Development opportunities, mentorship, and a benefits package including brand discounts and give back schemes accessed via our employee benefits app, STRIVE.

Location:

Hybrid (Home-based + 1 day per week in Milton Keynes or Birmingham)

Hours:

Full-time, Permanent, 37.5hrs Mon-Fri

From day one, you’ll gain access to outstanding Learning and Development opportunities, mentorship, and a benefits package including brand discounts and give back schemes accessed via our employee benefits app, STRIVE.

Grade: F

Explore your purpose. To See a Different World!

We’re looking for a 3rd Line Applications Support Analyst who’s technically capable and enjoys questioning how things are done, bringing fresh ideas to the table. You’ll be responsible for complex problem-solving, support deployments and data migrations, and contribute to improvements across core systems such as CASH, Business Central (Finance, Payroll, CRM), and SQL Server. You’ll also explore modern tools like APIs, automation, and Python to shape smarter, more efficient ways of working and challenge existing processes to drive innovation across the organisation through AI, automation, and better integrations.

Key responsibilities include:

• Providing 3rd line support across core business applications including CASH, Time Gate, Business Central, and related SQL Server environments.
• Performing root cause analysis on complex technical issues and delivering recommendations for long-term fixes.
• Managing incidents and workload through Service Now, ensuring all tickets meet agreed SLAs.
• Supporting and contributing to IT project delivery, offering technical expertise where required.
• Leading on data consolidation and migration, including analysing Advantage databases and ensuring accurate data flow into ERP (BC14).
• Designing and implementing data integrations, ensuring seamless connectivity between applications and ERP systems.
• Creating and maintaining technical documentation, including migration steps, support processes, and integration workflows.
• Leveraging modern technologies (AI, automation, APIs, Python) to enhance system performance and introduce smarter ways of working.
• Supporting release and deployment management, assisting with software packaging, change requests, and environment updates.
• Participating in service introduction and out-of-hours support as part of the Applications Support team rotation.

Note:

The responsibilities listed are indicative; if you meet the minimum requirements and believe you’ve got what it takes, we’d love to hear from you.

Essential Experience

• Minimum of 5 years IT Support experience.
• Extensive SQL Server knowledge including Microsoft SQL Server all versions.
• Advantage DB server knowledge.
• Knowledge of Oracle Cloud services is an advantage.
• Database performance tuning and optimization (DMVs, Query Explanation Plan).
• Expert-level T-SQL skills.
• Ability to write and debug Stored Procedures.
• Use of SSIS, SSAS, SSRS.
• Solution- and delivery-oriented with the ability to work on multiple projects simultaneously.
• Knowledge of Visual Studio.
• Database Release Management.
• Experience and a good working knowledge of application performance.
• ITIL Service and Support qualification is desirable.
• Demonstrable experience of working in an IT Support environment is required.
• Applications:
  Legacy Applications, CASH, Time Gate and Business Central (Finance, Payroll, CRM) and all Application Interfaces.
• Mainly working from home with one day per week in office, either Milton Keynes or Birmingham. Occasional travel in accordance with business and project requirements.
• Working knowledge in all IT disciplines listed in this specification.
• Proven track record of providing innovative solutions to facilitate business opportunities.

We review every application carefully. If you need help, please email us. We are an inclusive employer and support equality through our Employee Networks and initiatives, including the Level 2 Disability Confident status.

• STRIVE – Securitas Perks with discounts across retailers and services.
• Dental Plans – Financial support for dental costs.
• HSF Health Plan – Healthcare cash plans at discounted rates.
• Cycle to Work – Save on buying a bike and equipment.
• Specsavers – Discounts on eye tests and spectacles.
• WeCare – 24/7 online GP, mental health support, and more.
• Toothfairy – Online dental guidance.
• Pension Plan – Employer-contributed pension with tax relief.
• Payroll ISA – Savings account options.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit – Life Assurance for permanent employees.

Join a team that values you. Click “I’m Interested” and start your career with Securitas UK today.