IWS Lead Scheduler - REMOTE

IWS Lead Scheduler - REMOTE with Some Travel

2 days ago Be among the first 25 applicants

This range is provided by Net2

Source (N2S). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50.00/hr - $53.00/hr

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Source (N2S)

Net2

Source Inc. is an award‑winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Job Title: IWS Lead Scheduler

Location: Chicago, IL (REMOTE, Candidate should be willing to travel to Chicago, IL twice a month (or as business needs dictate.))

Contract length: 6-12 months contract

Travel Expenses will be covered by client.

• High level IWA overview - Understanding of Version & their Functionalities
• Overview of the applications host in the servers

Managing the client and providing the technical inputs for the IWA operations and projects related work. Need to maintain cordial relationship between onsite and offshore teams.

• Ability to schedule and develop new jobs using IWA scheduler tool
• Automate and provide a permanent fix through scheduling to avoid any manual work around.
• Ability to understand the Client/Application’s perspective as well as explain the developer’s view if any.
• Implement the requirements changes raised by the application teams or the client in a productive manner.
• Expected to work along with various application Owners and their teams.
• Need to schedule the jobs in IWA development region and keep a track of its implementation.
• To be a part of any planned migration or maintenance activities if need arises.
• Co-ordinate with testing teams to debug the defects in Development instances.
• Expected to provide additional support to any new project activities included as a part of our road map in near future.
• Expected to work with IBM support person in case of any blockage or bug found in the latest IWA version.
• Co-ordinate with the client/application teams to complete all the project related activities in order to meet the deadline.
• Ability to handle the incidents raised with regard to IWA and provide a resolution within the breach period.
• Assist Monitoring team with their queries and in certain complex situations.
• Be vigilant to respond to the mails and calls from the members of same or related projects.
• Interact with operations, functional, technical and various technology teams on a regular basis
• Frequent tracking, review and reporting on ticket progress and adherence to CPIs and KPIs
• Work with various Technology teams to gather and review minor enhancement estimates
• Provide traceable milestones ETAs to customers on tickets (build project plan when needed)
• Reduce or minimize backlog of tickets (incidents, requests, tasks )
• Review RCAs to ensure the outcome is meaningful, measurable and trackable for customers
• Ensure RCA is completed on time and follow through on ETAs for implementation of action items to ensure permanent resolution is completed on time
• Monitor progress on tickets and responsible for on time delivery to customer
• Ensure security risks and SOX compliance adherence is maintained for applications in scope
• Ability to guide the development team associates in case of any IWS technical issues/blockages in the POC’s.

At Net2

Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work‑life fit and well‑being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark.

We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.